Media Delivery Ops Specialist
Aplicar ahora Aplique más tarde Job ID 10110776 Ubicación Ámsterdam, Holanda Business Disney Entertainment & ESPN Technology Fecha de publicación 28/02/2025Detalles del empleo:
About the Role & Team
The Media Delivery team at Disney Entertainment & ESPN Technology is responsible for the entire audio and video encoding supply chain from content acquisition to delivery for Disney+, Hulu, and ESPN+. Consisting of an agile and responsive team of technicians that perform the daily processes and procedures of our live and on-demand video streaming products to deliver a high-quality experience to our viewers.
The department’s responsibilities provide round-the-clock support for these products, ensuring proper functionality across all platforms and front-end playback scenarios. The Media Delivery Operations team provides operational and procedural support for our partner products, including system health monitoring and incident management, live and VOD streaming media orchestration, and cross-team communications.
What You Will Do
As a Media Delivery Operator, you will work with a small but dynamic team responsible for monitoring and troubleshooting the VOD ingestion pipeline.
Review audio/visual content against strict deadlines.
Coordinate with external partners to fix content issues and ensure deadlines are met.
Research and normalize metadata
Create tracking tickets for assets that need remediation and follow them to completion.
Analyze and troubleshoot content issues with A/V, XML, and timed text
Monitor the health of the encoding pipeline, checking for errors, rejections and failures, and provides operational support.
Identify and triage internal incidents, escalating them to the appropriate technical teams in a timely manner.
Update documentation and train team members on procedures.
Provide ongoing status of the overall health of the ingest pipeline to senior staff.
Required Qualifications & Skills
BA/BS or equivalent experience required
3+ years of relevant experience
Background in video or film is preferred
Working knowledge of video codecs and encoding
Familiarity with video streaming, specifically HLS
Understanding of closed captions and subtitles
Familiarity with XML and/or JSON
Strong organizational skills, must be able to track large scale projects
Strong multi-tasking abilities and attention to detail
Strong communication skills
Ability to work independently with minimal guidance
Nice to Have
Experience supporting a VOD workflow or Digital Asset Management system
Knowledge of Aspera or other advanced delivery systems
Spanish language proficiency
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
We will ensure that individuals with disabilities are provided the necessary accommodations to participate in the job application or interview process, to perform essential job functions, and to receive all benefits of employment. Please contact us to request accommodation.
Acerca de Disney Entertainment & ESPN Technology:
Disney Entertainment y ESPN Technology (DE&E Technology) proporcionan la columna vertebral tecnológica y el desarrollo de productos para las dos unidades de negocio de medios de Disney, a la vez que ayudan a mantener a la compañía a la vanguardia de la innovación, lo que le permite aprovechar continuamente la tecnología para mejorar la narrativa y la creatividad, a la vez que ofrece escalabilidad, flexibilidad y eficiencia para sus negocios.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en TWDC (Benelux) BV , que forma parte de una empresa comercial que denominamos Disney Entertainment & ESPN Technology.