Guest Exp Mgr-Housekeeping
Aplicar ahora Aplique más tarde Job ID 10086650 Ubicación Anaheim, California, Estados Unidos Business Disneyland Resort Fecha de publicación 03/05/2024Detalles del empleo:
The Housekeeping Guest Experience Manager leads the daily operations of the Housekeeping team including Reception and Lost & Found. You will work with Guests, Cast Members, external service providers, the local community, and partners on a daily basis to provide a seamless arrival experience and delivery of clean and ready rooms for guest arrival. To aid them, they use a complex property management system and other multi-functional hotel/guest services systems.
You will report to the Executive Housekeeper.
Responsibilities/You Will
- Exercise leadership - Lead a team of hourly Housekeeping Cast Members while focusing and delivering on safety, courtesy, show and efficiency. Recognize and coach a diverse team of Cast Members.
- Conduct regular meetings with Cast Members to communicate relevant information.
- Ensure a seamless arrival experience for Guests.
- Manage the Housekeeping Operations – You will spend up to 80% of each day working in the operating area and working with Guests and Cast Members. Make daily operational decisions that benefit Guests, Cast Members and the business.
- Support training - Maintain current training proficiencies and confirm training and recertification completed by Cast Members.
- Position for success - Support local projects and anticipate/address potential impacts to the Guest and Cast experience.
- Partner with key players - Communicate and partner with other leaders, peers and partners to ensure smooth daily operations.
- Monitor daily staffing levels and forecast labor coverage needs based on business demand.
- Exceed guest expectations that yield results and positive guest feedback.
- Partner with the Front Office team to ensure delivery of clean and ready rooms for guest arrival.
Basic Qualifications/You Will Have
- Minimum 3 years of Front Desk or Housekeeping leadership/managerial experience.
- Demonstrated leadership experience with the ability to function in a team environment. Hold self and others accountable, and the ability use partnership and networking skills to resolve conflict and problems.
- Experience leading a multicultural team and passion for developing others.
- Experience partnering with fellow Cast Members to move the operation forward to the next level of excellence.
- Experience understanding the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.).
- Demonstrated skills to inspire and effect change.
- Effectively communicate with empathy in written and verbal form.
- Demonstrated organization, multi-tasking and time management skills with attention to detail.
- Demonstrated skills to see responsibilities through to completion
- Maintain positivity and a cast focus to engage and develop a diverse, multi-lingual team.
- Proficient in basic computer functions necessary to operate in a Windows environment and adapt to new technology
- Availability to work a flexible work schedule, including weekends, variable shifts and holidays.
Preferred Qualifications
- Previous experience with Opera Property Management System or related property management systems.
- Previous experience working in a Housekeeping role or knowledge of chemicals, materials, cleaning technique and equipment.
- Experience in a Forbes rated hotel or equivalent.
- Prior leadership experience in a unionized environment.
Required Education
High school diploma or equivalent.
The hiring range for this position is $70,000-$85,000. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Acerca de Disneyland Resort:
Cuando Walt Disney abrió Disneyland el 17 de julio de 1955, dijo que esperaba que fuera “una fuente de alegría e inspiración para todo el mundo”. Desde entonces, Disneyland Resort ha acogido a más de 800 millones de huéspedes, expandiéndose para convertirse en un complejo familiar de más de 200 hectáreas, multifacético y de primera clase, con dos famosos parques temáticos de Disney, tres hoteles y una emocionante área de compras, restaurantes y entretenimiento conocida como Downtown Disney District. A través de una combinación de creatividad, tecnología e innovación, el complejo lleva la narración a nuevas alturas, y los miembros del elenco de Disneyland Resort juegan un papel integral en dar vida a la magia de Disney para miles de huéspedes todos los días.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Walt Disney Parks and Resorts U.S., Inc. , que forma parte de una empresa comercial que denominamos Disneyland Resort.
Walt Disney Parks and Resorts U.S., Inc. es un empleador que ofrece igualdad de oportunidades. Los solicitantes serán considerados para el empleo sin distinción de raza, color, religión, sexo, edad, origen nacional, orientación sexual, identidad de género, discapacidad, condición de veterano protegido o cualquier otra en función de la legislación federal, estatal o local. Disney fomenta una cultura empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo que cambia rápidamente.