Member Services Liaison, DVC (Anaheim, CA) Bench – Full Time
Aplicar ahora Aplique más tarde Job ID 1329112BR Ubicación Anaheim, California, Estados Unidos Business Disney Vacation Club Fecha de publicación 01/01/2026Detalles del empleo:
The Member Services Liaison role is an hourly non-union position responsible for delivering outstanding service to our Disney Vacation Club® Members and Guests in our superb member-only lounges and at member-only events. They are stewards of the Membership experience providing individualized attention and unparalleled service to Members while also representing the highest levels of Disney service standards.
The Liaison works in collaboration with and supports the Operations Leadership, Sales, Parks, and Resort partners with a focus on safety while creating magical experiences through Guest Service interactions! In addition to demonstrating knowledge of Disney Vacation Club® and Member benefits, you are also a knowledgeable Disney guide who can speak to a broad array of experiences and services available across our Parks and Resorts.
This position is located in our Theme Parks.
The pay rate for this role in California is $25.00 to $26.65 per hour.
Responsabilidades:
- Represent Member Services as part of the overall Disney Vacation Club® Team
- Provide a comprehensive and complex range of services to our Members and Guests visiting our Lounge spaces, including delivery of food & beverage elements; assistance with several facets of the Member experience including My Disney Experience planning, general park knowledge, and various Membership management requests.
- Cultivate and maintain professional, yet personalized relationships with Disney Vacation Club® Members
- Demonstrate adaptability to the fluctuating needs of our operation and the requests of our Members and Guests
- Embody and personify our Diversity & Inclusion initiatives while demonstrating an unwavering dedication to promoting an environment where everyone is included and feels comfortable
- Physical role requiring prolonged walking, standing, heavy lifting (max of 55lbs), pushing, pulling, bending, twisting, and kneeling
- Able to accurately handle Chemicals and other cleaning supplies, following protocols set forth in location Material Safety Data Sheets (MSDS)
- Follow Disneyland Resort and State Food Safety regulations and practices including cleaning and sanitizing beverage machines and parts, precisely storing and displaying snacks, and maintaining overall cleanliness of the lounge.
Experiencia laboral requerida:
- A personal cell phone is required for two factor authentication.
- Minimum two (2) years of Guest Service experience
- Knowledge of Disney Vacation Club® Resorts and Amenities and Disney Parks and Resorts property, experiences, and products
- Affinity for opportunities where you can be of service to others
- Talent for developing relationships at all levels of the organization and building partnerships across different lines of businesses
- Excellent written and verbal communication skills
- Capacity to handle conflict resolution and make decisions through balance of integrity and partner resourcing
- Proficiency in basic computer functions to operate in a Windows environment and other technologies
- Strong organization, planning, and follow-through skills, along with attention to detail
- Comfortable working in a fast-paced environment independently as well as with a group with the versatility to adapt working assignments
- Available to work a flexible schedule that meets the needs of the business including evenings, weekends, holidays, and call-in shifts
Experiencia deseada:
- Knowledge of applications such as AMI/DBS, ConnectSmart, A la Carte, Passport, Horizon, My Disney Experience®, Guest Service Suite
- Basic Food Safety Certification
- Bilingual skills in: Spanish, English, Japanese, Portuguese and French
Información adicional:
Disability accommodation for employment applications
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter
The pay rate for this role in California is $25.00 to $26.65 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
Acerca de Disney Vacation Club:
Disney Vacation Club es líder en propiedades vacacionales y brinda a las familias la flexibilidad de personalizar sus experiencias de vacaciones a medida que sus intereses de vacaciones cambian con el tiempo. Los miembros del elenco de Disney Vacation Club ayudan a dar el toque mágico de Disney a los miembros y huéspedes que se hospedan en cualquiera de los 14 destinos de Disney Vacation Club, incluido Walt Disney World Resort; Disneyland Resort; Hilton Head Island, South Carolina y Vero Beach, Florida.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Disney Vacation Club Management, LLC , que forma parte de una empresa comercial que denominamos Disney Vacation Club.
Disney Vacation Club Management, LLC es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.