Senior Operations Training Manager
Aplicar ahora Aplique más tarde Job ID 10138621 Ubicación Anaheim, California, Estados Unidos Business Disneyland Resort Fecha de publicación 19/12/2025Detalles del empleo:
About the Role & Team
The Senior Operations Training Manager will support F&B, Retail and DPI and develop innovative training strategies, lead process improvement efforts, and be an advocate for change. Responsibilities include, but are not limited to, design and activation of training strategies in support of line of business and resort priorities, build strategic and sustainable relationships with Operations leadership teams, own the integration and sustainment of Disneyland Resort training processes and standards, assess training efficiency for hourly and salaried Cast. This role will work closely with Operations leaders, Experience Optimization (EO) Product Optimization (PO), and Documentation teams to design and implement training strategies to support business needs.
Interested candidates should have a flexible schedule considering all days of the week, times of day, and may flex based on business priorities, audience and training needs.
This role will report to the Sr Mgr-Ops Training & Development.
What You Will Do:
Develop training strategy and implementation plans for base case training needs, new business initiatives, large-scale projects, and resort priorities as required.
Lead and manage projects collaborating with key stakeholders and delegating deliverables across the teams.
Lead and influence operating leaders to drive compliance of all required training.
Collaborate with Operations leaders, EO and PO partners, to design and activate integrated training strategies to support line of business and Resort business priorities.
Lead integration of key partners in training strategy design to allow for inclusive strategy development, resulting in effective training documentation, tools, and training delivery.
Advocate activation and sustainment of leadership training strategy.
Own the development, implementation and follow-through for new leader onboarding/transition plans.
You will provide day-to-day leadership and direction to salaried leaders, and Office and Technical Cast.
Required Qualifications & Skills:
5+ years of leadership experience with direct reports responsibility
Optimally lead others through change
Lead both directly and indirectly at all levels
Effective collaboration and integration skills
Technology proficiency in Windows-based applications, including Word, PowerPoint, Visio and Excel
Demonstrated knowledge of resort business priorities and practices
Proficiency in planning and problem-solving
Work in a team-oriented, collaborative environment
Integrate multiple groups driving towards a common goal
Relies on experience and judgment to plan and accomplish assigned goals
Strong facilitation, presentation and interpersonal skills
Preferred Qualifications & Skills:
Leader of salaried leader's experience
Experience in Operations, Human Resources, Training, Project Management, or other related fields
Preferred Education:
Bachelor's degree in Business Administration, Human Resources, related field, or relevant level of experience
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
The hiring range for this position in California is $87,100.00-$116,800.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Acerca de Disneyland Resort:
Cuando Walt Disney abrió Disneyland el 17 de julio de 1955, dijo que esperaba que fuera “una fuente de alegría e inspiración para todo el mundo”. Desde entonces, Disneyland Resort ha acogido a más de 800 millones de huéspedes, expandiéndose para convertirse en un complejo familiar de más de 200 hectáreas, multifacético y de primera clase, con dos famosos parques temáticos de Disney, tres hoteles y una emocionante área de compras, restaurantes y entretenimiento conocida como Downtown Disney District. A través de una combinación de creatividad, tecnología e innovación, el complejo lleva la narración a nuevas alturas, y los miembros del elenco de Disneyland Resort juegan un papel integral en dar vida a la magia de Disney para miles de huéspedes todos los días.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Walt Disney Parks and Resorts U.S., Inc. , que forma parte de una empresa comercial que denominamos Disneyland Resort.
Walt Disney Parks and Resorts U.S., Inc. es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.