Sr Omni-Channel Analyst
Aplicar ahora Aplique más tarde Job ID 10088417 Ubicación Anaheim, California, Estados Unidos Business Disney Experiences Fecha de publicación 29/04/2024Detalles del empleo:
Consumer Insight, Measurement & Analytics (CIMA) is a part of Disney Experiences and is a center of excellence leading strategy development and decision making through actionable data analytics, integration, and insights. Within CIMA, the Digital and Travel Operations Analytics (DTOA) team is focused on leveraging best practices in analytics to capture data, analyze, and optimize our digital and contact center channels to drive Guest satisfaction and business outcomes.
The Senior Omni-Channel Analyst is a key contributor to the DTOA Analytics team. They will have the opportunity to work with large data sets and cloud environment tools and become a subject matter expert with data and source systems used within lines of business supported by CIMA.
Our team is experienced, collaborative, and diverse in thought and background. This is a strong opportunity to improve your analytics skills while supporting a globally recognized brand with team members who are experts in the space and will take the time to teach and coach. In addition, The Walt Disney Company offers competitive benefits, structured mentorship programs, learning opportunities and internal groups for a variety of interests and backgrounds.
To succeed in the role, the Senior Omni-Channel Analyst must possess a passion for data, quality assurance, and analysis as this role will support partners and clients with data architecture, queries, and processes to enable more efficient and consistent reporting and analysis in the organization.
To excel in the role, the Senior Omni-Channel Analyst must further the analytical sophistication of the team.
The position reports to the Senior Manager, Digital Analytics and does not have direct reports.
What you will do:
- Work with business partners to determine analytical/reporting needs and refine requirements
- Analyze and mine data to derive insights in time allotted
- Make business recommendations based on the data findings
- Constantly look for opportunities to drive more efficient and innovative solutions to analytical requests
- Document data requirements, and code using DTOA approved tools and standards
- Perform data quality checks / audits to ensure accuracy and provide data notes for insights
- Partner with the Data Strategy / Data Services teams to highlight new data needs and help define requirements for business logic, recurring processes
- Develop efficient and value-added reporting / insights to business partners using organization approved tools and delivery methods
- Convey and highlight recommendations to ‘tell the story’ with data
- Ensure partners understand the data / tables / processes
What you will need:
- 4+ years of relational database/data warehouse experience
- 4+ years of analytical experience
- Ability to excel in a fast-paced, complex, and ambiguous business environment
- Ability to deliver work on-time
- Team player mentality
- “Get stuff done” approach
- Attentiveness to detail
- Desire to learn and grow with an organization
- Proficiency in SQL
- Proficiency in Microsoft Office suite
- Proficiency with business intelligence tools such as Tableau, PowerBI, or MicroStrategy
What will set you apart:
- 6+ years of relational database experience
- 6+ years of analytical experience
- Ability to apply statistical rigor to analyses
- Knowledge of “big data” environments and tools
- Experience with digital and contact center data and analytics
- Experience with data warehouse platforms such as Snowflake, Cloudera/Hadoop
- Experience with text mining and natural language processing
- Proficiency in , R, and/or Python programming languages
- Interest in machine learning and artificial intelligence
Bachelor’s degree in analytical/quantitative field – e.g. statistics, economics, mathematics, marketing analytics, engineering, etc
#DisneyTech
The hiring range for this position in California is $ $112,600.00-$151,000.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Información adicional:
DISNEYTECHAcerca de Disney Experiences:
Disney Experiences da vida a la magia de las historias y franquicias de Disney con parques temáticos, resorts, cruceros, experiencias vacacionales exclusivas, productos y más en todo el mundo. Disney destaca en la industria de viajes con seis destinos turísticos en los Estados Unidos, Europa y Asia, una línea de cruceros de primera categoría, un popular programa de propiedad vacacional y un galardonado negocio de aventura familiar guiada. Además, las operaciones globales de productos de consumo de Disney incluyen el mejor negocio de licencias del mundo, las marcas editoriales para niños más grandes del mundo, uno de los licenciantes de juegos más grandes del mundo en todas las plataformas y ubicaciones de tiendas de Disney en todo el mundo y en línea.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Disney Destinations, LLC , que forma parte de una empresa comercial que denominamos Disney Experiences.
Disney Destinations, LLC es un empleador que ofrece igualdad de oportunidades. Los solicitantes serán considerados para el empleo sin distinción de raza, color, religión, sexo, edad, origen nacional, orientación sexual, identidad de género, discapacidad, condición de veterano protegido o cualquier otra en función de la legislación federal, estatal o local. Disney fomenta una cultura empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo que cambia rápidamente.