Theme Park Duty Manager
Aplicar ahora Aplique más tarde Job ID 10140255 Ubicación Anaheim, California, Estados Unidos Business Disneyland Resort Fecha de publicación 21/01/2026Detalles del empleo:
The Theme Park Duty Manager is accountable for the daily Guest and Cast Member experience delivered by the overall operation and is charged with protecting the heritage and traditions of the property. The Theme Park Duty Manager is expected to monitor the "pulse" of the operating day and has authority to make on-the spot decisions to support the business. In the event of an incident, the Theme Park Duty Manager assumes the overall role of scene leader, becoming the critical link between internal and external partners in coordinating incident response and recovery on behalf of senior leadership. During normal operation, the Theme Park Duty Manager is expected to provide overall cross-functional leadership influence via feedback, mentoring, and collaborative input.
Position Responsibilities:
- Provides On Stage Duty Manager coverage, regularly working a variety of times of day on a pre determined coverage schedule which includes early mornings and late nights, in all weather conditions, with variable days off.
- Acts as single point of contact and point of integration for daily operations, including facilitating park-wide communication to groups, understanding, and communicating park-wide conditions for senior leaders, and in response to emergency and critical incidents.
- Fosters an environment supporting the delivery of the Five Keys and models the Disney Leader Basics. Serves as a leader and teacher of excellence in safety, courtesy, show, efficiency, and inclusion.
- Communicates a compelling vision that inspires exceptional Guest and Cast service, translating, and integrating that vision into operational processes.
- Demonstrates behaviors and actions that contribute to an exceptional Guest and Cast experience, driving innovation and optimization.
- Serves as a change agent to integrate processes, remove barriers and align performance goals.
- Granted level of authority to make decisions for immediate area operational needs, that may be outside the scope of normal day-to-day operations, chiefly in the absence of senior leadership.
- Acts as coordinated incident commander representing senior leadership, and champions overall operational emergency preparedness.
- Demonstrates an understanding of which situations and incidents may be sensitive from a media or public relations standpoint, including an understanding of broader impacts of day-to-day decisions. Serves as a caretaker of the Disney brand.
- Completes reporting and documentation necessary to protect the Company's assets and interests.
- Represents Operations in interactions with senior leaders, project partners, and leaders from other lines of business.
- Provides support to operational leaders requesting input on day-of decisions regarding Cast performance issues.
- Understands how to leverage the history and heritage of the Disneyland Resort to drive innovative business solutions.
Basic Qualifications:
- Minimum 5 Years operations leadership experience.
- High level of interest in and experience with Disney Theme Parks and Resorts.
- Proven strength in partnering and teamwork.
- Able to convey information clearly and concisely, and in complex situations.
- Experienced in Guest-facing operations and skilled at Guest service recovery.
- Strong networking skills and ability to collaborate at multiple levels.
- Self-motivated and able to find creative solutions to challenges.
- Proven success leading a diverse Cast, including experience with recognizing and correcting performance in union and non-union environments.
- People-oriented team player with desire to find positive paths to success for people and processes.
- A self-developer with ongoing desire to learn and grow as an operational leader.
Required Education:
- Bachelor's degree related to business, hospitality operations, organizational leadership, or equivalent work experience.
The hiring range for this position in California is $87,100.00-$116,800.00. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Acerca de Disneyland Resort:
Cuando Walt Disney abrió Disneyland el 17 de julio de 1955, dijo que esperaba que fuera “una fuente de alegría e inspiración para todo el mundo”. Desde entonces, Disneyland Resort ha acogido a más de 800 millones de huéspedes, expandiéndose para convertirse en un complejo familiar de más de 200 hectáreas, multifacético y de primera clase, con dos famosos parques temáticos de Disney, tres hoteles y una emocionante área de compras, restaurantes y entretenimiento conocida como Downtown Disney District. A través de una combinación de creatividad, tecnología e innovación, el complejo lleva la narración a nuevas alturas, y los miembros del elenco de Disneyland Resort juegan un papel integral en dar vida a la magia de Disney para miles de huéspedes todos los días.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Walt Disney Parks and Resorts U.S., Inc. , que forma parte de una empresa comercial que denominamos Disneyland Resort.
Walt Disney Parks and Resorts U.S., Inc. es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.