Sr Business & Information Analyst I

About the Role

The Walt Disney Company is seeking a technically curious and collaborative Senior Solutions Engineer to join the Enterprise Technology team, supporting the Digital Experience organisation. This role focuses on configuring, maintaining, and enhancing the Atlassian ecosystem (Jira and Confluence Data Center platforms) to improve internal digital tools used by Disney’s global workforce.

You will work closely with engineering, product, and support teams to deliver scalable solutions, contribute to platform stability and continuous improvement, and support thousands of employees and cast members worldwide.

Key Responsibilities

Platform Configuration & Administration

• Configure and manage Jira and Confluence Data Center environments, including native features and third-party plugins.
• Build Jira projects and design custom workflows based on business needs.
• Administer Confluence spaces, templates, and permissions.
• Maintain system documentation and operational procedures.

Technical Support & Troubleshooting

• Troubleshoot and resolve technical issues via service ticket queues.
• Communicate effectively with stakeholders to understand requirements and provide timely support.

Collaboration & Continuous Improvement

• Collaborate with engineering, product, and support teams to deliver scalable solutions.
• Contribute to platform stability, scalability, and continuous improvement initiatives.
• Stay updated on emerging technologies and DevOps best practices.
• Perform additional duties as assigned.

Basic Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field—or equivalent practical experience.
• Exposure to Atlassian tools (Jira, Confluence) through coursework, internships, or work experience.
• Introductory experience with SQL and JQL.
• Understanding of SDLC and application support processes.
• Strong communication skills and structured problem-solving ability.
• Detail-oriented with a commitment to quality documentation.

Preferred Qualifications

• Familiarity with scripting languages (Python, JavaScript, Bash).
• Exposure to cloud platforms (AWS, Azure) and containerisation tools (Docker, Kubernetes).
• Experience with Git and version control workflows.
• Understanding of Agile methodologies and REST APIs.
• Awareness of authentication protocols (SSO, SAML, OAuth2).
• Interest in automation and extending Jira/Confluence functionality.
• Experience supporting enterprise-level applications in large-scale environments.

Education

Bachelor’s degree in a relevant technical field (Computer Science, Engineering, etc.) or equivalent experience.

Key Competencies

• Platform Administration & Configuration
• Technical Troubleshooting & Support
• Collaboration & Stakeholder Engagement
• Agile Delivery & DevOps Practices
• Documentation & Process Discipline
• Continuous Improvement & Innovation
• Communication & Problem Solving

Decision-Making Scope

• Operates with moderate autonomy and technical ownership.
• Responsible for executing platform configuration and support tasks.
• Makes independent decisions on implementation and troubleshooting.
• Collaborates with senior engineers and leadership for strategic alignment.

Why Join Us?

Be part of the team that powers Disney’s internal digital tools—from theme parks to studios. Work in a collaborative, service-focused environment that values innovation and agility. Grow your technical expertise while contributing to platforms used by thousands of employees and cast members worldwide.