Executive Support Analyst
Aplicar ahora Aplique más tarde Job ID 10144977 Ubicación Burbank, California, Estados Unidos Business The Walt Disney Company (Corporate) Fecha de publicación 18/03/2026Detalles del empleo:
Department Description:
At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.
The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.
Team Description:
The Premier Services Organization in Enterprise Technology manages technology services for Disney’s C-Suite, Board of Directors, and Executive offices. Its team—including Managers, Specialists, Analysts, and the Bunsen & Beakers Lab Technicians—monitors operations and uses analytics and feedback to improve service. Premier Services works with business partners, customers, and suppliers to ensure effective service delivery and resolves issues across the enterprise.
What You’ll Do:
Delivery of end-to-end IT services for executive and critical business clients. This will include all service request fulfillment, issue resolution, key communications, and status reporting. Responsibilities include:
Responsibilities of the role:
Deliver day-to-day IT services and solutions. Includes consultation with executives, technical analysis, and solution development.
Ability to prioritize and manage deliverables in high-profile, time-sensitive / high-pressure situations while maintaining professionalism.
Monitors end-to-end delivery of services, proactively communicates issues to clients, and provides alternate solutions as required.
Coordinate and communicate support problems across multiple vendors and suppliers for impacting issues.
Ensures escalation of service issues is handled appropriately.
Maintains a detailed understanding of the Client Services portfolio of services and establishes strong relationships with all areas of IT service delivery.
Implements and manages continuous improvement activities to better enable solutions for clients.
Assist Enterprise Technology product managers, engineers in strategy and planning exercises as it pertains to the executive and broad client community.
Adhere to company policies, procedures, and standards.
Create system and support documentation as required in the knowledge base.
Must have functional knowledge of Video Conferencing and A/V technologies as they exist in an enterprise.
Provide home IT support and solutions for defined clients.
Provide after-hours support for IT projects, special events, Priority1 incidents, and executive client requests as needed.
Must maintain the ability to work autonomously while maintaining the ability to provide visibility to critical “items.”
Must maintain the ability to analyze complex business/technical data and develop innovative solutions. Deliver day-to-day IT services and solutions. Includes consultation with executives, technical analysis, and solution development.
Additionally, advanced communication skills are a must, particularly the ability to communicate technical information to non-technical audiences.
Required Qualifications & Skills:
A minimum of 3 years of progressive experience in an IT related field
A minimum of 3 years of progressive experience in Client Services support
A minimum of 3 years of experience providing executive level support (white-glove)
Preferred Qualifications:
Travel may be required. Local area travel within the Greater Los Angeles area as well as Anaheim, Orange County; OR, travel on the East coast from Bristol, CT to New York, NY and possibly Orlando, FL.
Travel outside of the assigned coast (East or West) varies.
Education:
Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience.
The hiring range for this position in California is $97,500.00 to $130,700.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Acerca de The Walt Disney Company (Corporate):
En el área Corporativa de Disney, podrá ver cómo los negocios detrás de las marcas más influyentes de la compañía se juntan para crear la empresa de entretenimiento más innovadora, trascendente y admirada del mundo. Como miembro del equipo corporativo, trabajará con líderes de primer nivel para crear estrategias que mantengan a The Walt Disney Company en la vanguardia del entretenimiento. Trabaje junto a personas con ideas innovadoras como usted y aprenda de ellas a medida que empoderan a los mejores creadores de historias para que generen recuerdos para millones de familias en todo el mundo.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Disney Worldwide Services, Inc. , que forma parte de una empresa comercial que denominamos The Walt Disney Company (Corporate).
Disney Worldwide Services, Inc. es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.