Mgr, Enterprise Programs and Platform Performance

The Manager, Enterprise Programs & Platform Performance is a leadership role focused on developing high performance teams while driving enterprise programs and advancing platform capabilities that enable Global Security's mission worldwide. Reporting to the Senior Manager, Global Security Control Center (GSCC) Strategic Operations, this role leads a high-impact team including a Program Manager and Geospatial Specialists, while fostering an inclusive, high-trust culture aligned with The Walt Disney Company (TWDC) values. This role will coach, develop, and hold the team accountable—building capability and engagement to deliver exceptional results.

Beyond people leadership, this role serves as the enterprise subject matter expert for Travel Risk Management (TRM) and the platforms supporting Open-Source Intelligence / Social Media Research (OSINT/SMR) operations. As the TRM expert, this leader is responsible for evolving the enterprise TRM program into a global, Fortune 50 gold-standard capability supporting more than 150,000 travelers annually, partnering with enterprise travel leadership to align with ISO 31030 standards and ensuring Disney's global workforce is supported with best-in-class travel safety resources and response capabilities. The role also provides strategic direction for geospatial tools and OSINT/SMR platforms—defining desired outcomes and empowering the team to deliver technical solutions that drive reliability, automation, and actionable insights.

This position carries a global remit with primary focus on the Western Hemisphere and serves as part of the governance center for all TWDC Control Centers worldwide. The manager partners closely with GSCC operations leadership and teams across Global Security—including intelligence, investigations, security operations, and emergency preparedness and response—as well as enterprise travel leadership and studio segment partners to ensure readiness, response, and stakeholder confidence.

The GSCC operates 24/7/365, supporting emergency and non-emergency events, monitoring global affairs, managing incoming calls, dispatching resources, and providing event-driven global notifications. In emergencies, the GSCC coordinates enterprise assistance, delivers technical and advisory support for essential services, issues risk warnings, disseminates employee information, and serves as the central communication hub for Global Security.

This manager's portfolio has global impact - integrating enterprise programs and platform capabilities that shape security operations across all regions.

People Leadership

• Lead and develop a high-impact team (Program Manager and Geospatial Specialists); set clear goals, coach performance, and create growth opportunities.
• Build succession readiness and support career progression through structured development plans.
• Foster an inclusive, collaborative culture grounded in TWDC values.
• Provide advisory input to the Training Specialist on program-specific training needs

Program & Portfolio Leadership.

• Serve as enterprise SME for Travel Risk Management (TRM); own the strategic vision and maturation of the program into a Fortune 50 gold standard aligned with ISO 31030, supporting 150K+ travelers annually.
• Partner with enterprise travel leadership to design and implement TRM frameworks, policies, and response protocols that ensure traveler safety across all global destinations.
• Guide strategy on platforms supporting OSINT/SMR operations; oversee selection, configuration, and optimization to enable global monitoring.
• Drive strategic direction and delivery of TRM and OSINT/SMR programs in partnership with GSCC leadership; define objectives, timelines, risks, and success measures.
• Oversee vendor lifecycle management through the Program Manager; ensure KPI tracking, accountability, and service quality.
• Align program outcomes to enterprise priorities; remove barriers and prepare leadership narratives.

Stakeholder Engagement & Communication

• Deliver clear, executive-ready communications on program status, platform performance, and strategic recommendations.
• Act as GSCC liaison to enterprise stakeholders; maintain Service Level Agreements (SLAs) and feedback loops for continuous improvement.
• Represent TRM program strategy and performance to senior leadership, cross-functional partners, and external stakeholders.

Operations Readiness & Incident Support

• Partner with GSCC operations leadership to maintain 24/7 readiness; support incident workflows and crisis communications.
• Contribute to procedures, drills, and after-action reviews with intelligence, investigations, and emergency response teams.
• Flex into operations support during high-tempo events to ensure timely updates and stakeholder confidence.

Platform Performance & Strategic Guidance

• Provide strategic guidance for GSCC platforms and data pipelines; drive reliability, scalability, and user experience improvements.
• Oversee geospatial tools and dashboards for situational awareness, asset tracking, and executive briefings; enable automation and integration with OSINT/SMR platforms.
• Ensure integrity and curation of geospatial and intelligence datasets powering real-time decision-making.
• Here are the skills you will need to have to be successful in the role…
• 5+ years of experience in security, with a minimum of 3 years in travel risk management, including demonstrated expertise in TRM program design, implementation, and operations at an enterprise scale.
• Minimum of 3 years directly leading and developing people, including multidisciplinary teams across varied experience levels.
• Subject matter expertise in TRM frameworks, standards (such as ISO 31030), and travel safety program management.
• Working knowledge of OSINT/SMR platforms and operational frameworks.
• Program and portfolio management skills with enterprise-scale initiatives, multiple stakeholders, and competing priorities.
• Working knowledge of Global Security Operations Center (GSOC) operational frameworks and modern security platforms.
• Ability to synthesize complex information and communicate clearly to executives, frontline partners, and cross-functional teams.
• Proven ability to manage vendor relationships, track KPIs, and hold partners accountable to contractual commitments.

Education is important to us, here is what we are looking for…

• Bachelor's degree

It would be a plus if you had these skills…

• Experience building or transforming a TRM program at a global Fortune 500 organization.
• Experience with ArcGIS (maps, dashboards) and related geospatial tools and pipelines.
• Familiarity with vendor ecosystems supporting alerting, monitoring, traveler tracking, and mass notification capabilities.
• Experience driving platform performance improvements (data ingestion, reliability engineering, UX enhancements).
• Executive-level briefing skills and stakeholder management across Legal, HR, Communications, Finance, and Security segments.
• Professional certifications such as CPP, PSP, PMP, or equivalent credentials.
• Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

#DisneySecurity #twdcmedia #corp_media

The hiring range for this position in Burbank, CA is $107,300 to $147,500 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.