Research Coordinator

For the Studio and Disney+ Insights team, and the Business Analytics team the consumer is at the heart of everything we do. We are charged with finding the best methods to understand our customers’ thoughts, feelings, and behaviors. We do this in pursuit of making our movies, TV series, and streaming services the best they can be and shaping global marketing campaigns.

The Research Coordinator role is an opportunity to support the executives who lead the research and analytics teams who are deeply involved in our brands, studio content and streaming services. This is a great place to learn the basics of research and analytics and launch a career in entertainment insights and analytics.

To be a successful Coordinator, the candidate should be professional, polite, and attentive while also being accurate and able to multitask. They should always be prepared and responsive, willing to meet each challenge directly. Our Coordinator must be computer savvy, able to manage general office tasks, and excel at both verbal and written communication.

Job Responsibilities: 

• Provide day-to-day administrative support for 3 Vice Presidents and 1 Director including, but not limited to, the following:

• Manage schedule, calendar, and meetings by providing real-time scheduling support and preventing conflicts

• Ability to tactfully manage executives’ time, multi-task and communicate clearly and effectively with all team members

• Handle office tasks, such as generating reports and presentations, set up for meetings, print materials, and draft meeting notes minutes

• Prepare all business-related expenses using SAP travel proxy role ensuring expense reports are completed and filed in a timely manner. 

• Screen phone calls and route callers to the appropriate party

• Anticipate the needs of the leadership team

• Maintain polite and professional communication via phone, e-mail, and mail

• Greet and assist visitors

• Make travel arrangements; book flights, cars, and make hotel and restaurant reservations

• Handle mail and shipping requests, orders supplies/materials and process invoices

• Schedule and manage conference room setup, and video conferences as needed

• Serve as backup to the Sr Executive Assistant supporting the EVP, Research & Analytics

• Process & submit invoices for the department and follow up with relevant internal teams on any inquiries from vendors

• Identify areas of interest within the research team and lean-in on entry level tasks such as basic reporting, support for focus groups, etc.

• Maintain Department Project Status documentation to be sent to Sr. Executives on a regular basis

• Assist in survey Quality Control process (proofing surveys, testing links etc.)

• Draft summaries of third-party research studies to be distributed to stakeholders

• Work with online research tools to help support team projects

• Maintain internal spreadsheets and report-out updates to Studio teams

Basic Requirements:

• Bachelor’s degree or equivalent experience

• 1+ year of professional experience - admin experience a plus.

• Respond to tasks with urgency, in both day-to-day and high-pressure situations 

• Represent team in a cordial, professional manner when working with other offices, executives, and external partners 

• Detail oriented with strong organizational skills

• Positive attitude and the ability to be proactive, resourceful, and flexible

• Excellent written and verbal communications and interpersonal skills  

• Strong problem-solving skills and ability to exercise good judgement and discretion  

• Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint and Outlook for meeting requests and calendaring. Advanced presentation design/development skills are a plus! 

• Working knowledge of Concur/SAP is a plus! 

• Team player - willing to work with staff at all levels in support of the Research team 

The hiring range for this position in Burbank, California is $54,000.00 to $72,300.00 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.