Tour Specialist (RP)
Aplicar ahora Aplique más tarde Job ID 10093070 Ubicación Burbank, California, Estados Unidos Business The Walt Disney Company (Corporate) Fecha de publicación 27/06/2024Detalles del empleo:
Tour Specialist – Recurring Position
Disney Corporate Creative Resources (DCCR) is a full-service department for special event production, editorial, video, graphic design, web development, social media, communications planning, and other special services that manages projects on an integrated basis on behalf of internal Disney corporate clients. DCCR also manages the official tour of the Walt Disney Studios including development & design, collateral, host training and operations. The official tours are year-round that includes a “backstage” peek of the Walt Disney Studios Lot facilities and significant locations from the 70-year history of the lot. The tours are guided and limited to small groups requested by internal lines of businesses, Disney loyalty and fan targeted departments, and other areas. DCCR’s support of the tour program is expanding in 2019, so consistent and expert tour guides are needed to fulfill the ongoing demand.
Responsibilities and Duties of the Role:
Be subject matter experts on the history of The Walt Disney Company, specifically with the historical significance and evolution of the Walt Disney Studios lot.
Stay current with and have a thorough understanding of the Disney portfolio of brands and announced projects (i.e. – upcoming movie releases, company news, etc.).
Thoroughly study and know all tour guidelines, scripts, collateral, and content. Stay current with any changes to operations or content.
Communicate in advance with tour guests to confirm tour logistics, schedules, and other important information.
Handle all security clearances, safety, and parking instructions for tour guests.
Be able to troubleshoot and be flexible with unexpected changes.
Ensure all tour collateral is distributed to guests accordingly.
Partner with DCCR leads on any changes to assigned tour based on timing constraints of guests, available locations, and weather-related limitations.
Be a positive spokesperson for Disney with an upbeat spirit and engaging guest-facing interactions.
Professional demeaner with a strong guest-facing skills. Be able to positively articulate and interact with all Disney stakeholders, operating partners, tour guests and VIPs.
Support special event projects as requested/needed when there is downtime with tours.
Communication with business partners and guests to schedule tour requests, including partnering to fulfill special tour requests that are not normally included in tours.
Handle billing with internal partners and internal finance.
Provides tours from 1-3 hours. Length varies depending on tour request.
Weekly communication with Tour Specialist Lead to stay updated on current studio operations and projects.
Provides support to Corporate Special Events as needed.
Required Education, Experience/Skills/Training:
Professional and/or casual guest-facing experience preferred in the customer service and entertainment industry.
Preferred Qualifications
Strong knowledge and passion for Disney history
Knowledge of Disney loyalty programs
The pay rate for this role in Burbank, CA is $25 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered.
Acerca de The Walt Disney Company (Corporate):
En el área Corporativa de Disney, podrá ver cómo los negocios detrás de las marcas más influyentes de la compañía se juntan para crear la empresa de entretenimiento más innovadora, trascendente y admirada del mundo. Como miembro del equipo corporativo, trabajará con líderes de primer nivel para crear estrategias que mantengan a The Walt Disney Company en la vanguardia del entretenimiento. Trabaje junto a personas con ideas innovadoras como usted y aprenda de ellas a medida que empoderan a los mejores creadores de historias para que generen recuerdos para millones de familias en todo el mundo.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en TWDC Enterprises 18 Corp. , que forma parte de una empresa comercial que denominamos The Walt Disney Company (Corporate).
TWDC Enterprises 18 Corp. es un empleador que ofrece igualdad de oportunidades. Los solicitantes de empleo serán considerados independientemente de la raza, el color, la religión, el sexo, la nacionalidad, la orientación sexual, la identidad de género, la discapacidad o la condición de veterano protegido. Disney aboga por un entorno comercial donde las ideas y las decisiones de todas las personas nos ayuden a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.