Lead Product Manager

“We Power the Magic!” That’s our motto at Disney Experiences Technology & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.

This role sits within Technology & Digital for Disney Parks, Experiences, and Products, supporting Disney Cruise Line. 

As the Lead Product Manager, you will be the strategic point of contact between Technology & Digital and the Disney Cruise Line Business. In this role you will define the product vision (lead with the why and think big!) and strategy for the end-to-end Embarkation experience for both Guest and Crew. Establishing a consistent rhythm of business, using data and market trends to find opportunities, and build a deep roadmap and backlogs that prioritizes the highest value for Guest and Crew.

Responsibilities

• Performs market and industry analysis of trends and conditions for products, platforms, and features for the relevant product line.
• Defines strategy, vision, & prioritizes product roadmap.
• Engages with business leadership to deeply understand unarticulated needs, successes, and new opportunities; then conveys that information to the team in a manner that is traceable and useful.
• Uses data, strategic direction, and feedback loops, prioritizing high value outcomes first.
• Understanding of the latest product management frameworks and theories and how to apply them to drive impactful experiences.
• Uses the Agile framework, specifically with an MVP and iterative approach, partners and collaborates with engineering team to ensure the right work is prioritized and delivered; communicates effectively to stakeholders.
• Brings to bear techniques to increase collaboration, predictability, and transparency for the team while promoting a culture of experimentation and innovation.
• Effectively onboards customers and stakeholders to new releases and functionality.
• Communicate expectations to partners, leaders, and customers, and optimally resets expectations as priorities or deliverables shift.
• Work to gather requirements for all aspects of a product, collaborating with all impacted teams including creative and technology for agreement.
• Drive implementation of a business digital and technology roadmap by ensuring the development teams understand the product goals and priority.
• Document features by translating the product concepts into user stories, epics and other appropriate product deliverables (e.g., project briefs, scope/requirement documents, prioritized needs, etc.)
• Primary representative for product management in all daily activities related to the roll-out of a product/enhancement, serving as an important resource for the team, escalating to leadership.
• Support defect triage activities by working with technical, creative and production teams to identify cause through resolution, providing support and escalation for blockers/impediments.
• Assist in creating and implementing a strategy to create a Product-Centric team for Cast and Crew facing applications. 

Basic Qualifications

• Minimum 7 years of product management experience in digital customer experience for a global or national brand(s), working with technology, design, project management, business, and user experience teams.
• Ability to use hard data to form assumptions and develop business cases.
• Experience presenting out on Product performance and success of programs.
• Ability to lead others to solve complex problems; uses sophisticated analytical thought to exercise judgement and identify innovative solutions.
• Ability to think strategically and guide ideas into action with a willingness to take personal initiative.
• Experience collaborating with and achieve results through partnerships with others and the capability to interact within all leadership levels.
• Experience identifying technical, user and business issues in an organization.
• Experience with Agile software development methodology.

Preferred Qualifications

• Bachelor’s Degree or Equivalent Experience
• Certified Product Owner or Equivalent