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Be Part of the Story

Manager - Trip Services Digital & Operations Integration

Aplicar ahora Aplique más tarde Job ID 978343BR Ubicación Celebration, Florida, Estados Unidos Business Adventures by Disney Fecha de publicación May 11, 2022

Detalles del empleo:

The Manager - Trip Services Digital and Operations Integration manages a team that works closely with internal partners to lead the post booking digital strategies. You will focus on the integration of existing and newly developed department programs into the operation. The ideal candidate can work in a fast-paced environment, is knowledgeable of digital platforms, MAC OS, can manage multiple projects at one time, has negotiation skills, and enjoys managing people.

You will report to the Senior Manager Operations, Guides, Talent and Trip Services

Responsabilidades:

  • Monitor Cast Members' ongoing performance, identify performance gaps, determine appropriate solutions, and provide constructive feedback and coaching
  • Develop positive working relationships with team members, partners, and support teams
  • Develop and lead team members as to achieve successful personal growth and partnerships
  • Oversee team training, technical, or other guidance needed by user groups in their implementation of new applications
Technology Management and Support Services
  • Design solutions for specific cases that provide framework, interfaces and services that can be extended and reused for future requirements
  • Lead post booking digital strategies, services, and tools to enhance the Guest experience
  • Be the liaison between business systems team and technology product team to accurately share business needs and establish effective communication of strategy and goals
  • Work with multiple software applications simultaneously to create, edit, and document details and notes
  • Pull and analyze multiple database reports
Brand Manager/Creative Design/Project Manager
  • Work directly with all partners to design, create, and deliver high quality, Guest experiences.
  • Engage external partners to tailor product offerings to the Guests' specific needs
  • Oversight and approver for each phase or design, development, and implementation for all post-booking trip-related amenities, supplies and equipment.
Financial
  • Ensure Purchase Orders are initiated for all relevant projects and communicated regularly with Finance so that they are submitted and processed in a timely manner
  • Drive results ensuring pre-determined performance expectations are met
  • Lead others and demonstrate negotiations skills to positively affect business results while developing their skills
  • Oversee negotiations with vendors on product pricing within established guidelines; make strategic decisions, perform time-sensitive actions, and partner with essential support areas
Shipping Warehouse Management
  • Actively support and build relationships with key shipping partners, ensuring the timeliness of goods shipped and received
  • Oversee the rotation of supplies annually
Inventory Management
  • Oversee inventory management processes, including balancing stock between all trip locations and warehouse facilities

Experiencia laboral requerida:

  • Process-centric thinking and identification of process improvement opportunities
  • Maintain professional composure while handling many tasks and difficult situations
  • Recognize and solve escalated situations, ensuring best possible outcomes for all within financial guidelines
  • Lead a team of diverse Cast Members
  • Work in multiple software applications simultaneously
  • Basic knowledge of digital platforms and media terms
  • Extensive understanding of Microsoft and Apple software platforms, e.g., Office Suite, MacBook, iPhone, etc
  • Demonstrated passion for innovation and latest digital technologies
  • Demonstrated ability to drive innovation
  • Excellent collaboration, negotiation, and interpersonal skills
  • Able to co-create and empower others
  • Full availability, including evenings, weekends, variable shifts, and holidays

Experiencia deseada:

  • Experience working with app developers
  • Experience in retail industry
  • Experience with SAP

Educación requerida:

  • Bachelor's degree or work equivalent


Acerca de Adventures by Disney:

Adventures by Disney es líder en experiencias de vacaciones en familia con grupos guiados y ofrece itinerarios hacia algunos de los lugares más hermosos del planeta, como China, Australia, Sudáfrica, Perú, Inglaterra y Francia, así como aventuras en Alaska, las Montañas Rocosas y otros lugares de América del Norte. Adventures by Disney lleva a las familias a algunos de los destinos más buscados del mundo y ofrece un servicio inigualable a los huéspedes de parte de expertos locales y guías de aventura capacitados, una atención absoluta a los detalles y un poco de magia Disney en cada paso del camino. Juntos, los guías de aventura y los huéspedes se embarcan en aventuras que les permiten interactuar con culturas mundiales de formas novedosas y emocionantes.

Acerca de The Walt Disney Company:

The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una compañía líder que brinda diversos servicios de entretenimiento y medios para toda la familia a nivel mundial que opera en los siguientes sectores: redes de medios de comunicación, parques y complejos, estudios de entretenimiento, productos para el consumidor y medios interactivos. Desde su humilde origen como un estudio de dibujos animados en la década de 1920 hasta su preeminente posición actual en la industria del entretenimiento, Disney ha mantenido con orgullo su legado de crear historias y experiencias de primer nivel para cada miembro de la familia. Las historias, los personajes y las experiencias de Disney atraen a consumidores y visitantes de todas partes del mundo. Operamos en más de 40 países y nuestros empleados y Cast Member trabajan juntos para crear experiencias de entretenimiento que son apreciadas por el público local e internacional.

Este puesto es en ABD, LLC , que forma parte de una empresa comercial que denominamos Adventures by Disney.

ABD, LLC es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo sin distinción de raza, color, religión, sexo, origen nacional, orientación sexual, identidad de género, discapacidad o condición de veterano protegido. Disney fomenta una cultura empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo que cambia rápidamente.

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