Marine Claims Assistant
Aplicar ahora Aplique más tarde Job ID 10124528 Ubicación Celebration, Florida, Estados Unidos Business Walt Disney World Resort Fecha de publicación 26/06/2025Detalles del empleo:
“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before seen!
What You Will Do:
We are seeking a proven individual to report to the Manager of Marine Claims Support who will assist in the day-to-day operations of the Guest Claims and/or Crew Claims Departments, as well as participate in department projects and initiatives in an efficient and positive manner. This role requires confidentiality and is highly collaborative with Claims Representatives, Claims leadership, and other internal and external partners.
Daily responsibilities may include:
- Provide administrative support for the Crew Claims and Guest Claims departments, including claim set up, timely task completion, and providing accurate information to cast members, guests, legal representatives, and other vendors.
- Coordinate with Claims Adjuster to make initial notification to claimant in a prompt and timely manner.
- Handle financials including timely processing of payments for bills, settlements, crew reimbursement, etc.
- Conversion of physical mail to electronic documents and categorize documents appropriately.
- Monitoring of shared mailboxes for guest or cast communication and take appropriate action.
- Process travel requests for Crew Members requiring repatriation or travel outside of their home country for medical care, at the guidance of Claims Adjuster.
- Completing accurate incident intake data.
- Must exhibit outstanding customer service skills with an understanding of the importance of brand management and confidentiality.
- Willingness to provide outstanding service by participating in telephone coverage for Marine Claims team, including direct communication with Guests.
- Follow operational guidelines and ensure quality assurance and a keen attention to detail.
- Participate in projects that help advance department goals and strategies.
Required Qualifications:
- Demonstrated proficiency in Microsoft Office Suite.
- Ability to professionally handle confidential information with an understanding of the importance of brand awareness.
- Demonstrate strong relationship building skills, including the ability to work with all levels of cast members.
- Capability to work under deadline pressures and handle multiple priorities simultaneously.
- Effective communicator. Excellent oral/written communication and presentation, time management, and organizational skills.
- Self-starter who excels in a team environment and who challenges the status quo by continually searching for opportunities to improve internal processes.
- Demonstrated ability to work in multiple computer programs and in a paperless claims environment.
- Confirmed ability to solve problems creatively.
Preferred Qualifications:
- Florida 520 or 620 All-Lines Adjusters’ License with the State of Florida in good standing
- Demonstrated knowledge and familiarity with Business Objects or related reporting software
- Understanding of business specific systems such as SeaWare, Seacare, Fidelio, DCLIMS, SAP, and CARS
- Bilingual
- Understanding of Disney Cruise Line Operations
Acerca de Walt Disney World Resort:
Desde su apertura en 1971, Walt Disney World Resort ha desempeñado un papel fundamental en los momentos más memorables de muchos niños y familias. Hoy en día, cientos de millones de visitantes de todo el mundo eligen este mágico lugar para disfrutar de sus vacaciones Disney. El complejo combina creatividad, innovación y tecnología para sumir a los visitantes en los cuentos clásicos de Disney y en nuevas formas de entretenimiento para toda la familia. Basados en una valiosa herencia cultural de cuentos, los cast member de Walt Disney World Resort le dan vida a la magia de Disney con una atención inigualable a los detalles y un excelente nivel de servicio para los visitantes.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Magical Cruise Company, Limited , que forma parte de una empresa comercial que denominamos Walt Disney World Resort.
Magical Cruise Company, Limited es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.