Operation Integration Manager

Operations Strategy & Development:

• Serve as the primary project contact for Walt Disney Attractions Japan (WDAJ) in collaboration with Walt Disney Imagineering (WDI) and Oriental Land Company (OLC).
• Provide critical input in development of the Theory and/or Concept of Operations documents with Walt Disney Imagineering teams.
• Participate in BlueSky pre-development work for Park Operations, including the development of Back Of House Program as well as Operational Design Criteria and Scope needs.
• Identify and contribute superior Guest experiences to be incorporated in Parks design, successfully execute and sustain the strategic intent of project.
• Recognize current local needs, and apply successful comparable learnings from the segment and industry.
• Apply fully integrated business management experience, operational expertise as well as input from key partners to drive the creative development process.
• Represent Operations and oversee all aspects of design contribution and manage project acceptance process. Track outstanding issues, field logistics, project delivery, and turnover to Operations
• Participate in design reviews, provide active comment, and communicate design intent to Operations through drawing review and interpretation
• Communicate regular project status updates to Parks leadership and related partners
• Conduct after-action review to collect lessons learned for future projects and provide lessons learned from previous projects to WDI, Facilities Asset Management, and design teams

Park Operations:

• Observe and share best practices across multiple locations and suggest operational improvements utilizing critical thinking and strategic decision-making skills.
• Lead the operational rollout of key initiatives within the Tokyo Disney Resort, ensuring seamless integration and execution.
• Provide safety and auditing inputs, acting as the direct liaison between Disney safety groups and Oriental Land Company.
• Engage with the Disney community to contribute to standards development and ensure their effective execution and implementation with OLC.
• Support new initiatives, including property openings and new operational process launch following renovations, serving as a liaison for Operations teams.

• Ensure relevance of current operating strategies by maintaining effective communication with internal Disney sites and OLC.
• Provide guidance and support to internal stakeholders on project development using Disney standards and best practices.

Cultivating Leadership and Fostering Wellbeing:

• Prioritize the well-being of their direct reports by checking in on their physical and personal well-being, ensuring alignment on expectations, and providing consistent feedback throughout the year.
• Enhance the decision-making capabilities of their team and direct reports which involves raising the bar on what it means to be a leader, empowering action to lead in dynamic ways, and creating a culture of inclusion where everyone feels they belong. 

Qualifications:

• Bachelor’s degree in Business Administration, Hospitality Management, or related field; Master’s degree preferred.
• 5+ years of experience in operations management within the attractions or hospitality industry
• Proven track record of project management and strategic development.
• Strong strategic thinking, problem-solving, critical thinking, and strategy development skills
• Strong communication skills with the ability to collaborate effectively across diverse teams and stakeholders.
• Experience working in a global environment, preferably with exposure to Japanese business culture.
• Knowledge of Disney standards and best practices is highly desirable.
• Fluent in English and proficiency in Japanese is preferred.
• Able to work and excel in a flexible work environment including working a variety of shifts, weekends and holidays.