Guest Services Manager
Aplicar ahora Aplique más tarde Job ID 1244521BR Ubicación Shipboard Business Disney Cruise Line Fecha de publicación 25/07/2025Detalles del empleo:
Responsabilidades:
- Supervise daily operation of Guest Services team
- Lead team of Guest Services Hosts/Hostesses; follow-up on daily assignments
- Handle any guest service issues and follow through with guest service recovery
- Assist with Groups & Weddings depending on assignment
- Build daily work schedules for Guest Services Hosts/Hostesses
- Implement training and development for Guest Services
- Lead and mentor team through meetings and 1:1’s
- Continually seek new opportunities to create memories for our Guests
- Supervise the daily bank-out process for crew
- Assist in all other areas of Guest Services and/or the Crew Services Office
- Actively participate in all Castaway Cay job responsibilities associated with position and line of business as advised by leadership
- Complete additional job responsibilities, as assigned by leadership, based on operational need
- Follow all company set policies and procedures, along with all maritime and ship rules, regulations and procedures
- Participate in Emergency Duties as specified in the ship Assembly Plan
Experiencia laboral requerida:
- Minimum 3 years recent experience in Housekeeping Leadership, within the last 5 years
- Large, luxury ships experience REQUIRED
- Knowledge of Immigration and Customs regulations
- Cash handling experience
- Proficient with PC based data bases, and Microsoft systems
- Ability to balance multiple tasks simultaneously
- Be able to speak, read and write proficient English
- Enjoy working in a high-volume, fast-paced, guest-service oriented environment
- Appreciate diversity among guests and crew
Experiencia deseada:
- Tourism and Hospitality classes/certifications a plus
- Multilingual preferred
Información adicional:
This is a SHIPBOARD role.
Applicants must:
- Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
- Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
- Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
- Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
- Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
- Be willing to share a cabin with other crew members and appreciative of working and living in a multi-cultural environment
- Be comfortable living in a confined space with strict rules and regulations
- Adhere to a structured lifestyle, personally and professionally
Your Responsibilities:
- Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
- Complete a pre-employment medical
- Obtain a criminal background check
- Bring approved work shoes
**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.
Acerca de Disney Cruise Line:
Líder en la industria de cruceros, Disney Cruise Line ofrece un entorno donde las familias pueden reconectarse, los adultos pueden recargar energías y los niños pueden experimentar toda la magia que Disney tiene para ofrecer. Los huéspedes pueden navegar desde puertos de todo el mundo en emocionantes itinerarios hacia el Caribe, las Bahamas, Alaska y Europa, entre otros. A bordo de nuestra creciente flota de barcos y de los destinos insulares de Disney en Las Bahamas, nuestra excepcional tripulación y miembros del elenco brindan el legendario servicio de Disney y un entretenimiento encantador a nuestros huéspedes que solo Disney puede ofrecer.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Magical Cruise Company, Limited , que forma parte de una empresa comercial que denominamos Disney Cruise Line.