Distribution Operations Associate

Disney Entertainment and ESPN Product & Technology

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. 

Here are a few reasons why we think you’d love working here:

1. Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.

2. Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally. 

3. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

Content Platforms & Operations is responsible for the development and ongoing advancement of the technical and operational functions driving the worldwide distribution and monetization of Disney’s linear networks and theatrical content. This includes Disney’s media supply chain and storage, network and theatrical distribution operations, media localization, network transmission and origination, and more. The global team also plays a critical role as the primary collaboration point for Product & Technology with Disney’s EMEA, APAC, and LATAM regional business teams.

Job Summary:

We are seeking a skilled and proactive Distribution Operations Associate to oversee the servicing and localization for Next Day Air TV to EST platforms, and Currents and Catalog projects for Disney+, Hotstar, DTC, and EST platforms. The ideal candidate has excellent organizational abilities, an understanding of digital content distribution concepts and technologies and an interest in emerging technology and platforms.

Responsibilities and Duties of the Role:

• This role will manage servicing for Currents Next Day Air for EST platforms, along with catalog, feature, bonus, shorts, trailers, artwork, and metadata to various digital platforms globally including Disney+, Hotstar, DTC, and EST platforms.
• Key day-to-day tasks include extensive management of orders, curating source assets, communicating with customers, clients, & internal business ops team, vendor & asset management, inventory research, dealing with rejections, establishing a process SLA (Service Level Agreement), and managing vendor & supplier performance metrics.
• Coordinates the creation of servicing, and localization assets used to service clients across all media types. Ensure the delivery timeline is on track, and schedules are maintained. Escalate impact to schedules when needed.
• Liaison between vendors, internal departments, and clients. Responsibilities include managing post charts, on time asset delivery, and weekly milestones are met. Disney specifications and SLA with vendors.
• Responsible for the creation and validation of total estimated cost documentation and ensure work ordered is completed on budget. Reconcile actual billable work and credit memos at the completion of a project. Reviewing and approving invoicing.
• Is familiar with localization requirements for dubbing and subtitling. Work closely with vendors to localization orders in over 40 languages.
• Troubleshoot and manage rejection from clients and streaming platforms, perform root cause analysis, fix the reported issue, and oversee redelivery.
• Escalate complex issues to senior management as needed.

Required Education, Experience/Skills/Training:

• Bachelor’s degree and 3 years of experience in media project management, managing vendors and clients, and localization.
• Proficiency with project management tools.
• Excellent organizational skills and attention to detail.
• Exceptional communication skills, with the ability to manage multiple stakeholders.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Knowledge of digital distribution supply chain workflow.

Preferred Qualifications:

• Ability to anticipate and respond to client requirements proactively. Having excellent problem-solving abilities, and a focus on delivering exceptional, forward-thinking service.
• Up-to-date technical knowledge in digital media tools and technologies. The ideal candidate will be a technical resource capable of navigating complex digital ecosystems.
• Familiarity with multiple languages and cultural nuances is a plus.

 

#DISNEYTECH

The hiring range for this position in Glendale, CA is $79,100 to $95,500 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.