Media Delivery Ops Specialist

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. 

Here are a few reasons why we think you’d love working here:

1. Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.

2. Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally. 

3. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

Content Platforms & Operations is responsible for the development and ongoing advancement of the technical and operational functions driving the worldwide distribution and monetization of Disney’s linear networks and theatrical content. This includes Disney’s media supply chain and storage, network and theatrical distribution operations, media localization, network transmission and origination, and more. The global team also plays a critical role as the primary collaboration point for Product & Technology with Disney’s EMEA, APAC, and LATAM regional business teams.

Job Summary:

The Early Access Media Operations team is responsible for managing all Disney General Entertainment (DGE) asset and screening requests. The team facilitates requests and manages delivery of media for our internal partners for their respective lines of business; including (but not limited to): Publicity, Ratings, Awards, Copyright, Events, and Marketing.  This includes fulfillment of screeners and assets for internal and external outlets and events alike.  This also includes a strong working relationship with varying product teams, content security, studio technology, and media servicing.

We are seeking a proactive, strategic Media Delivery Specialist who will be part of the Early Access Media Operations team in Glendale, CA; reporting to the Manager, Media Delivery Operations. This candidate will be responsible for project management for our digital and physical screenings globally; which includes:  tracking media assets (audio, video, and localized components) and providing regular status and updates to our partners for availability and aggregating access to screeners for varying functions (executive reviews, programming, and Disney+ ratings assessment).

They will also be responsible for project oversight and working within various internal tools and tracking systems. This role will require strong collaboration with multiple teams across the company and strategic thinking to anticipate issues and set up workflows for scalability. They are expected to be hands-on with any digital delivery issues helping to troubleshoot any potential blockers.  We traffic all content to vendors and partners via our archive system or digital delivery tools (e.g., Aspera), transcode files as needed for various screening outlets, and, most importantly, must be detail oriented in tracking the assets by knowing where each component is in the delivery stage through approval in QC. This candidate will also be expected to have valuable contributions for identifying workflow efficiencies as well as creating process documentation.

The ideal candidate should ideally have some experience in project management, asset management, or with managing content screening requests. They will be proactive in finding solutions and making the right

connections with our partners (both internal and external) to problem-solve in fluctuating circumstances. They will have the ability to analyze data and present project status and summaries.

This position will help to build how our partners and colleagues access content across all territories and regions. The ability to work across and with global colleagues to anticipate challenges and work towards improving and optimizing workflows will be a sharp focus.

Knowledge of audio, video, and localization assets (dubs & subs, texted/semi-textless) sets this candidate up for success. A background in post-production, asset management, and delivery or technical operations a plus.

Responsibilities and Duties of the Role:

• Communication/Collaboration
• Problem Assessment/Problem Solving
• Administration Duties

Required Education, Experience/Skills/Training:

Basic Qualifications

• 3 years’ experience in Project or Product Management in Digital Distribution or related experience; ideally for a studio or a vendor.
• Highly communicative.
• General understanding of file-based workflows for home entertainment.
• Familiarity with screening platforms; e.g., PIX, Vimeo, etc.
• Knowledge of media codecs and specs.
• Ability to manage a high volume of projects with varying components and status at a high level.

Preferred Qualifications

• Experience with linear editing systems and software, e.g., Adobe (Premiere, Photoshop, Audition), ColorFront Transkoder, Clipster, Subtitling software, etc.
• Strong understanding of localization strategy and practices.

Required Education  

• Bachelor’s degree or equivalent experience

#DISNEYTECH

The hiring range for this position in California is $66,800 to $89,500 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.