Operations Manager, Supply Chain Visibility

About the Role & Team**

The Supply Chain Visibility (SCV) team was established to meet increasing regulatory and stakeholder demands for comprehensive supply chain due diligence. A newly formed team, SCV is responsible for managing Disney’s expanding responsibilities to understand and conduct due diligence on the upstream supply chain. This includes collaborating with Corporate and Business partners to operationalize new regulatory requirements, analyzing internal and external supply chain data to determine regulatory impact and evaluate risk, developing tools and methodologies to conduct due diligence in support of regulatory requirements, and partnering with internal Sourcing teams to gather and evaluate information from Disney’s vendors.

  

Reporting to the Senior Manager of SCV, the Operations Manager will serve as a founding member of the team, with the opportunity to mature and formalize a nascent cross-functional compliance operation focused on multiple existing and forthcoming regulations in key markets like North America and Europe. The Operations Manager will oversee the day-to-day operations of the global SCV program, evaluating risk to propose and ensure timely execution of due diligence and risk mitigation measures such as supply chain mapping and traceability assessments.

We’re looking for someone who’s passionate about responsible sourcing, eager to solve problems without clear answers, and adept at addressing diverse stakeholder needs. The ideal candidate has a proven track record managing global supply chain due diligence operations to mitigate risk in a complex environment and has experience designing and implementing upstream due diligence and/or traceability initiatives in or for large multinational companies. 

What You Will Do**

This role is responsible for building and managing the daily operations carried out by a cross-functional team of 5-10 professional staff. This position will have at least 2 direct reports. Responsibilities include, but are not limited to, the following:

Operational Program Development

• Identify opportunities to improve operational efficiency and effectiveness and partner with program development and technology colleagues to plan and deploy improvements
• Stay abreast of regulatory developments, best practices in supply chain due diligence, and industry trends to proactively adapt operations

Operational Program Management

• Ensure compliance activities, including supplier data collection and risk evaluation & mitigation, are effectively planned, implemented, and monitored
• Consult with internal stakeholders (e.g., policy, legal, sourcing, and technology teams) to ensure alignment between operations, regulatory requirements, and corporate compliance standards
• Ensure that business units adhere to regulatory and company compliance standards by managing ongoing education and support
• Manage day-to-day issue escalation, resolution, and communications to a range of internal stakeholders from senior executives to junior professionals to support successful program operation
• Design, track, and report on key performance indicators (KPIs) to monitor operational performance
• Identify, contract with, and manage third party service providers and associated budget to execute supplier assessments in support of supply chain visibility and upstream due diligence
• Support the preparation of materials for internal and external audits, as well as regulatory disclosures as required

Team Leadership & Management

• Train and mentor team members, building operational capacity and a culture of accountable, proactive problem-solving by setting clear goals, offering ongoing feedback, and supporting professional development opportunities
• Effectively manage team resources and workload, ensuring operational activities are prioritized and executed within available capacity, and proactively identifying and addressing gaps to prevent overextension

Required Qualifications & Skills**

• 5+ years of experience in the responsible sourcing, social and environmental sustainability, supply chain compliance, and/or human rights space
• 2+ years of experience leading teams
• Exceptional organizational and project management skills, with the ability to balance multiple priorities and ensure timely execution
• High level of integrity, accountability, and commitment to responsible sourcing and continuous improvement
• Exceptional attention to detail, with the ability to accurately analyze complex data, identify potential risks, and ensure precision in compliance documentation and operational processes
• Adept at synthesizing a range of perspectives, disjointed information, and competing needs to drive informed decision-making and balanced risk management
• Strong leadership skills with experience coaching, mentoring, and developing a cross-functional team
• Effective communicator with the ability to explain complex data and content in a clear and impactful way to a range of audiences from internal business partners to senior executives to external suppliers
• Excellent analytical and problem-solving abilities, with a proactive approach to resolving ambiguity and complex challenges
• Demonstrated ability to design, implement, and continuously optimize operational processes to improve efficiency, effectiveness, and compliance within a dynamic environment
• Solid understanding of relevant regulations (UFLPA, EUDR, Dodd-Frank, EUFLR, etc.), international standards, industry norms, and multistakeholder initiatives related to supply chain due diligence
• Familiarity with various traceability methodologies and technologies including, but not limited to, supply chain mapping, chain of custody document verification, and fiber forensic testing
• Willingness to work across different time zones and within a global team 

Preferred Qualifications

• Demonstrated expertise in managing global supply chain due diligence, risk assessment, and traceability initiatives in complex environments
• Proven track record designing, integrating, and scaling upstream due diligence, supply chain mapping, and traceability operations across large multinational corporations
• Experience in and/or knowledge of relevant commodity supply chains, including cotton, PVC, aluminum, 3TG and/or forest-related commodities
• Proficiency in additional languages (e.g., Chinese, Spanish, French) is a plus

Education

• Bachelor’s degree in international studies, political science, public policy, economics, business administration, sustainability, supply chains, or related field; advanced degree preferred  

Additional Information

This position is an on-site role requiring a minimum of four days per week in the office, with Glendale, CA as the preferred location; other U.S. locations with Disney offices may be considered on a case-by-case basis for exceptionally qualified candidates.

The hiring range for this position in California is $126,800.00 to $170,000.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.