Senior Production Systems Reliability Engineer

Title:                 Senior Production Systems Reliability Engineer

Department:      Disney Branded Television - Technology
Reports To:       Senior Manager of System Engineering

The Walt Disney Company is a global leader in entertainment and technology. Walt’s passion was continuously envisioning new ways to move audiences around the world. A passion that remains our touchstone in an enterprise that spans animation, theme parks, resorts, and a cruise line, as well as sports, news, movies, and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences, and we continually seek new ways to enhance these exciting experiences.

The Disney Branded Television (DBT) group oversees the creation, development, and production of live-action and animated television content for children, teenagers, and families under the Disney brand through the Disney Television Animation studio. This content is aired on the group's various cable channels, such as Disney Channel, Disney Junior, Disney XD, and the Disney+ streaming platform.

DBT develops original series, movies, and other content that align with Disney's family-friendly brand image and appeal to its target audience. These television properties could include distribution deals, marketing strategies, and brand management. DBT has a strong use of commercial and custom software technologies to create its products. The use of technology, engineering, development techniques, and software is essential to its production operations and workflows.

We’re looking for an intellectually curious, business-savvy, analytical powerhouse to join the Disney Branded Television Technology team as a Senior Production Systems Reliability Engineer. In this role, you will develop and support cloud solutions for DBT productions and development.

                                   

Responsibilities:
The Senior Production Systems Reliability Engineer (SPSRE) is responsible for automating production application processes in support of the production used by DBT to produce its digital production products. This includes the following:

• Deliver cloud native (AWS, Azure, GCP) and in-house infrastructure solutions for a wide range of applications.
• Responsible for the architecture, deployment, and support of CI/CD pipelines.
• Migrating applications and servers between local and cloud platform deployments.
• Manage, configure, and implement tools such as Terraform, Helm, GitLab, Docker, and Kubernetes.
• Develop software to automate, monitor, and maintain deployed infrastructure.
• Work closely with product developers to ensure new features have proper operational support and maintainability.
• Responsible for implementing complex solutions to provide hosting services and platforms to various development teams and working in partnership with the team to help drive the standardization and operational support of infrastructure solutions to support the firm’s infrastructure needs.
• Create, build, and deliver new technologies or platforms. This will include consultation, designing, building, and supporting development pipelines, automating infrastructure and operations, creating telemetry for monitoring, engineering high reliability, and reinforcing best practices to secure our company and guest data.
• Design and development of front-end applications as needed for automation and tools.
• Work closely with the Software Development group to manage and develop tools for managing and automating hardware and software resources.
• Generate reports and statistics for various systems using various analytical tools.
• Automate and support physical and virtual environments for web and application servers for both production and development.
• Participates in researching, testing and implementing optimized technical solutions for our production technology infrastructure and user base.
• Provides 3rd tier, extended support to the Systems Engineering, Support Engineering and Software Development groups.
• Performs technical administration functions and other miscellaneous technical special projects as assigned by department management.
• Influences the direction of product and service development.
• Implement and maintain Unreal Engine / Perforce infrastructure on-prem and in the Cloud.

Qualifications:

• A minimum of 5 years of experience supporting high-end graphics workflows.
• A minimum of 5 years of experience supporting (advanced troubleshooting and configuration experience) Linux / UNIX, Mac OS, and Microsoft Windows-based systems in a network environment.
• A minimum of 5 years of experience working with network administration utilities.
• Strong Linux/Unix/Windows administration background.
• Previous work experience in a similar discipline (Cloud Engineer, Automation Engineer, Full Stack Engineer).
• Strong experience with scripting and programming languages for Web App Development (Python, PowerShell, React, Reach, Rust, bash, etc.)
• Ability to use a wide variety of open-source technologies.
• Cloud management platforms and services (experience with AWS, Azure, and Google GCP). This includes cloud migration strategies.
• Experience with CI/CD tools (GitLab, Jenkins, etc.) and containerization/orchestration tools (Docker/Kubernetes).

• Experience with Virtualization (VMware, Hyper-V, Docker) automation.
• Experience with configuration management tools such as Ansible, Terraform, or an equivalent product.

• Experience with infrastructure as code workflows in Terraform, CloudFormation, Ansible, etc.

• Experience with MySQL and SQL databases.
• Experience with Load Balancers (NginX, F5, AWS types).
• Ability to work in a fast-paced, production-critical environment.
• Knowledge of Active Directory and Identity Management services and their application integration (IDP, SAML, LDAP).
• Experience with creative applications: ToonBoom, Maya, and Nuke are a plus.
• Knowledge of pipeline automation and rendering with AWS Deadline.
• Able to communicate technical information effectively, both written and verbally.
• Must have a strong customer service orientation and have the ability to work with a diverse user community.
• Experience with Unreal Game Engine in a live-action and/or production environment.
• Experience with Perforce at an administrative level.

Education:

• Bachelor’s degree in a technical discipline or equivalent work experience.

About The Walt Disney Company:

The Walt Disney Company, with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

The hiring range for this position in California is $138,900.00 to $186,200.00 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.