Vacation Advisor - Japan Member Services
Aplicar ahora Aplique más tarde Job ID 10117082 Ubicación Hawai, Estados Unidos / Remoto, Estados Unidos Business Aulani, A Disney Resort & Spa Fecha de publicación 02/04/2025Detalles del empleo:
Imagine spending your day helping families from Japan plan the trip of a lifetime at the happiest place on earth – Disney! Japanese-Speaking Vacation Advisors are the essential link between Disney Vacation Club Members and our unparalleled Parks and Resorts in the US, Asia, Europe, voyages on the Disney Cruise Line, and trips to far-flung destinations through Adventures by Disney. If you speak fluent Japanese and English, are comfortable working from home on a computer, and excel at connecting with people over the phone, this is the job for you.
This position will report to the Member Services Manager.
You Will:
Provide information (by phone or email) to Japanese-speaking Disney Vacation Club Members about various resorts, cruise ships, restaurants, and activities.
Assist Members in planning a customized trip that enhances their time and resources.
Keep accurate records by documenting interactions on the computer.
Offer expert advice on travel options and amenities available at Disney destinations.
Resolve Member concerns and provide solutions to ensure a magical experience.
Stay updated with the latest Disney news and offerings to provide current information to Members.
Collaborate with other departments to ensure seamless service and Member satisfaction.
Participate in continuous training and development programs to stay knowledgeable about Disney products and services.
You Will Have:
Fluency in both Japanese and English (speaking, reading, and writing).
A high-speed internet connection and a private work environment at home located on the island of Oahu.
The ability to help Guests make the most of their vacation time and resources.
A knack for connecting with people on the phone and conveying warmth and enthusiasm over email.
Availability to work "Japan" hours, from 2 pm to 10 pm, Monday – Friday Hawaii time, with a flexible schedule including holidays.
Ability to occasionally work at Aulani resort to meet operational needs such as training.
Critical thinking skills.
Ability to make decisions independently in real-time.
Proficiency in Microsoft Office Suite.
Excellent typing skills.
Preferred Qualifications:
1+ year of experience in the hospitality industry.
Experience in a call center atmosphere.
Knowledge of Disney Vacation Club products and services.
Strong customer service skills with the ability to handle high-stress situations effectively.
Required Education:
High school degree or equivalent.
Additional Information:
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
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The hiring range for this position in Oahu, HI is $26.25 to $35.54 per hour. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographical region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Acerca de Aulani, A Disney Resort & Spa:
Combinando la belleza natural y el espíritu de las islas hawaianas con un toque de magia de Disney, Aulani, un Disney Resort & Spa acoge y celebra la cultura hawaiana y la narración de cuentos. Situado en casi 8,5 hectáreas de propiedad frente al mar en la isla de O‘ahu, el complejo fue diseñado exclusivamente para que las familias descubran la cultura, la historia y las tradiciones de Hawai‘i en un contexto de cielos azules y hermosas vistas. Los miembros del elenco son esenciales para dar vida a estas historias de Hawai‘i, al tiempo que defienden el reconocido servicio y las encantadoras ofertas de entretenimiento de Disney.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en DVC Hawaii Management Company, LLC , que forma parte de una empresa comercial que denominamos Aulani, A Disney Resort & Spa.
DVC Hawaii Management Company, LLC es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.