Entertainment Operations Guest Service Manager, Entertainment & Characters, $71,000 - $95,100
Aplicar ahora Aplique más tarde Job ID 10127145 Ubicación Kapolei, Hawai, Estados Unidos Business Aulani, A Disney Resort & Spa Fecha de publicación 05/08/2025Detalles del empleo:
You hear the word "entertainment”, and you feel excitement coursing through your body. You love the idea of preserving the magic that makes The Walt Disney Company the top entertainment company in the world. If this is true, imagine a position as an Entertainment & Characters Operations Manager where you will oversee the daily operation of the World-Famous Disney Characters and Resort Performers, at Aulani, A Disney Resort & Spa.
In this role, you will be responsible for the logistics and presentation of programming that includes Disney Characters and Resort Performers for all resort-wide teams, including Character greeting appearances, live show performances, and Character events in compliance with the Character Programs and Development standards. As the Entertainment & Characters Guest Services Manager you will serve as the main point of contact at the resort for any Character-related matter or situation that may arise.
This is a full-time position reporting to the Entertainment Operations Manager and is based on site at our stunning Aulani Resort on Oahu, Hawaii.
What you will do:
- Assist with day-to-day operations and work under the direction of the Entertainment Operations Manager.
- Supervise the general operation of all resort live entertainment events, spaces, and maintenance within Disney standards for the Entertainment Character, Emcee and Resort Performer and in all other remote locations within the resort
- Provide visible leadership presence on a regular basis
- Assign duties, plan and prepare work schedules, ensuring the area has appropriate staffing, provide effective mentorship, counseling and feedback to ensure desired Cast performance.
- Conduct team meetings
- Participate in the Interview process and make employment recommendations.
- Partner with several areas within entertainment and resort-wide to coordinate weekly offerings and deliver one-of-a kind, enriching cultural guest experiences.
- Maintain Disney show integrity, standards of conduct and quality levels
- Educate other internal departments on the use of the Disney Characters and Entertainers with respect to their areas and teamwork
- Perform written reviews and disciplinary documentation for all Character cast members. Resort Performer and Emcee Host.
Please apply if you have:
- Minimum 2 years of experience in activities/entertainment for families
- Minimum 2 years of supervisory experience
- Demonstrated leadership skills to ensure cast excellence and guest satisfaction
- Demonstrated verbal and written communication skills
- Proven strong organizational skills with attention to detail
- Proven strong guest service skills
It would be ideal if you have:
- 1+ years management experience
- Experience and knowledge of the Hospitality Industry
- Proficiency in the Japanese language
Education:
- Required: HS Diploma or equivalent
- Desired: Bachelor's degree or Master's degree in Entertainment Management or Hospitality Management
Benefits & Perks:
- Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/aulani-benefits
The hiring range for this position in Hawaii is $71,000 to $95,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Acerca de Aulani, A Disney Resort & Spa:
Combinando la belleza natural y el espíritu de las islas hawaianas con un toque de magia de Disney, Aulani, un Disney Resort & Spa acoge y celebra la cultura hawaiana y la narración de cuentos. Situado en casi 8,5 hectáreas de propiedad frente al mar en la isla de O‘ahu, el complejo fue diseñado exclusivamente para que las familias descubran la cultura, la historia y las tradiciones de Hawai‘i en un contexto de cielos azules y hermosas vistas. Los miembros del elenco son esenciales para dar vida a estas historias de Hawai‘i, al tiempo que defienden el reconocido servicio y las encantadoras ofertas de entretenimiento de Disney.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en DVC Hawaii Management Company, LLC , que forma parte de una empresa comercial que denominamos Aulani, A Disney Resort & Spa.
DVC Hawaii Management Company, LLC es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.