Security Guest Service Manager - Overnight Shift, $71,000 - $95,100 en DISNEY Skip Navigation
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Security Guest Service Manager - Overnight Shift, $71,000 - $95,100

Aplicar ahora Aplique más tarde Job ID 10096155 Ubicación Kapolei, Hawai, Estados Unidos Business Aulani, A Disney Resort & Spa Fecha de publicación 07/08/2025

Detalles del empleo:

Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We’ve combined the spirit of O`ahu with the magic of Disney to create a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcome. Here, you’ll bring the spirit of the islands to life in every part of your role. Are you ready to join this team and make an impact?

As a Security Guest Service Manager, you will serve as a primary day-to-day leader for security and life safety operations for the Aulani Resort. You will provide strategic and tactical leadership as well as critical decision-making and motivation to the Security team to deliver the mission of protecting and securing of our Guests, Cast Members, assets and brand reputation. You will partner with all levels of Leadership to provide the highest level of Guest and cast happiness while developing a diverse and successful Security team.

This Full-time position reports to the Safety and Security Manager and will be working onsite at our breathtaking Aulani Resort on the island of Oahu, Hawaii.

What You Will Do:

  • Provide day-to-day strategic and tactical leadership in the areas of security and life safety operations
  • Conduct investigations and submit reports on all injuries, crimes and safety and security related incidents involving Cast and Guests, as well as violations of company policy, to the appropriate Aulani leadership and when necessary to state and/or federal agencies; Assist with governmental investigations and inspections as required
  • Promote and implement company policies around safety regulations and operations, as well as, asset protection and loss-prevention
  • Understand the business, its culture and challenges; find opportunities to reduce risk and ensure efficient and effective safety measures are in place.
  • Directly engage with leaders and cast to provide the direction, expectations, information, staffing and resources needed to deliver on the mission to serve and protect while achieving the highest level of guest service.
  • Maintain a positive, shared and productive workplace environment by quickly identifying, engaging in and resolving issues, encouraging trust, and leading through cast relations decisions
  • Make crucial, sound, high-quality decisions on raised security issues, accurately judging the need, response, and need for further escalation
  • Lead in the development of a culture of safety

Please apply if you have the following:

  • State of Hawaii, Security Guard License: Must possess a current, valid and in-good standing Hawaii Security Guard card license visible on the Hawaii DCCA website
  • 5+ years’ professional experience in security/life safety management in the hospitality/resort industry or relevant related experience
  • Proven record as a hard-working, meticulous and dedicated leader, driven to deliver and demonstrating effective decision-making skills and judgment
  • Strong written and verbal communication skills
  • Ability to maintain the utmost confidentiality of sensitive information
  • Proficiency with computers, particularly Microsoft Office, Outlook, Word and Excel
  • Must be available to work all shifts with Overnight Shift as primary working shift
     

Preferred Qualifications and Education:

  • Experience advising the operations, services and activities of a comprehensive security program and team
  • Experience with coordinated access control technologies and practices
  • Experience with crisis management, emergency preparedness planning, response and business continuity
  • Solid understanding of Investigative and Intelligence services, private, and government organizations and an active network of contacts and partnerships within those organizations
  • High effective oral communicator with a positive leadership voice, ability to influence and readiness to communicate direction
  • Bachelor's degree or equivalent experience

Benefits and Perks:

  • Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more at https://jobs.disneycareers.com/aulani-benefits 

The hiring range for this position in Hawaii is $71,000 to $95,100. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.


Acerca de Aulani, A Disney Resort & Spa:

Combinando la belleza natural y el espíritu de las islas hawaianas con un toque de magia de Disney, Aulani, un Disney Resort & Spa acoge y celebra la cultura hawaiana y la narración de cuentos. Situado en casi 8,5 hectáreas de propiedad frente al mar en la isla de O‘ahu, el complejo fue diseñado exclusivamente para que las familias descubran la cultura, la historia y las tradiciones de Hawai‘i en un contexto de cielos azules y hermosas vistas. Los miembros del elenco son esenciales para dar vida a estas historias de Hawai‘i, al tiempo que defienden el reconocido servicio y las encantadoras ofertas de entretenimiento de Disney.

Acerca de The Walt Disney Company:

The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.

Este puesto es en DVC Hawaii Management Company, LLC , que forma parte de una empresa comercial que denominamos Aulani, A Disney Resort & Spa.

DVC Hawaii Management Company, LLC es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.

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