Associate Character Technical Product Manager (Internal Assignment / Project Hire)

About the Role & Team:

Through innovative storytelling and a culture of collaboration, Disney Live Entertainment creates, produces, and delivers remarkable and engaging entertainment experiences. From the intimate to the spectacular, our work can be seen at Disney theme parks, resort hotels, cruise ships, and other locations the world over. This diverse team – representing a wide variety of disciplines and talents from technical directors, writers and lighting designers to choreographers, cosmetologists, and music producers – brings magical worlds to life through technical expertise, performance excellence, incomparable ingenuity, unparalleled spectacle… and a dash of pixie dust.

Disney Live Entertainment Costuming Character Programs and Development seeks candidates for a Character Technical Product Manager position. This position is integral to the development of technology that supports branded character entertainment offerings throughout the globe.

You will report to the Manager -Character Technical Development.

This is a Full-Time role.

This role is an Internal Assignment / Project Hire with no guarantee of permanent placement.

What You Will Do:

• Assist in the development and refinement of character technology products, including bench builds, testing, and operational validation

• Provide input on development efforts as subject matter expert on design constraints that will create the most successful product in a daily operation environment

• Support vendor relationships, supporting product sustainment and sourcing new technology partners as needed

• Contribute to the development of proposals and budgetary planning

• Participate in quality control operations, including training of QC partners, continual refinement of technology QC practices, and the inspections of components as needed

• Create and update technical documentation, user guides, and supplemental materials

• Share input on routine client relations resolution of any questions or concerns that arise from our end users globally

• Travel to domestic and international locations to support installations, special events, and training initiatives

• Serve as a client-facing point of contact for operational partners, addressing supporting the resolve of issues and ensuring timely resolution

• Help to draft and maintain technical documentation, user guides, and best practices, including BOM revisions, sustainment plans, and troubleshooting guides

• Support programming of elements for new shows or offerings

• Provide input on opportunities for continuous improvement in product performance and operational workflows

• Support virtual review sessions, including technical setup for video, audio, and presentation systems

Required Qualifications & Skills:

• Minimum of one year of experience in technical entertainment and/or Disney character technology

• Experience working in entertainment theme park operations, including meet and greets, special events, stage shows, or equivalent experience

• Perform effectively in high-pressure, fast-paced environments while upholding a professional image for our team

• Strong technical aptitude with experience in entertainment technologies, mechanical, electrical, or mechatronic systems

• Demonstrated ability to identify operational gaps and implement effective solutions

• Exceptional communication and collaboration with creative and technical teams.

• Schedule availability to varying work schedules, including extended hours, holidays, and weekends

• Capability to travel both domestically and internationally up to 20% of the time

Preferred Qualifications:

• Valid US Passport

• Project management skills

• Proficiency in electronics, mechatronics, or a mechanical or electrical engineering field

• Knowledgeable in basic garment construction, technical packets, and quality assessments

• Proficiency in SQL, JavaScript, Python, and/or HTML, CSS

• Skilled in Fusion 360, and/or SolidWorks

• Experience working with Git workflows

• Multi-lingual

Required Education:

• High School diploma or equivalent

Preferred Education:

• Advanced education in technical theater, technical entertainment, technical production, and/or 3+ years of professional experience in related fields

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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