Catering Planning Resource Manager
Aplicar ahora Aplique más tarde Job ID 10149981 Ubicación Lake Buena Vista, Florida, Estados Unidos Business Walt Disney World Resort Fecha de publicación 27/05/2026Detalles del empleo:
As the Catering Planning Resource Manager, you will ensure that Hourly Cast Members are scheduled efficiently and effectively in order to optimize use of labor to achieve performance targets and ensuring memorable guest experience.
In this fully on-site role, you will be reporting to Manager of Catering Planning & Logistics.
Responsibilities:
- Develop, implement, and regularly evaluate staffing guidelines for Catering Culinary and Stewarding hourly Cast scheduling
- Partner with local areas and Workforce Management to forecast labor needs and determine deployment opportunities, both long term and short term
- Lead a team of O&T Cast collecting real-time data to ensure up to date daily and weekly forecasts and accuracy in CMs schedules
- Ensure sufficient labor resources are available to meet workload demands while maintaining profitability
- Produce effective scheduling to maximize performance and meet KPI’s
- Complete regular analysis of planned vs. actual hours worked and provide reporting on headcount and Full Time Equivalent levels including variance to budget
- Interact and influence across the operational management teams on all matters labor planning related
Required Qualifications:
- Minimum 2 years leadership experience
- Current and Previous Disney work experience
- Experience in a customer-focused environment is essential
- Proven labor planning experience
- Strong communication skills
- Creativity to find solutions in new ways and enhance the Guest and Client experiences
- Ability to motivate and lead a team
- Ability to work in a high paced environment, driven by tight deadlines
- Ability to lead in stressful situations
- Ability to effectively resolve conflict
- Ability to make difficult decisions in a timely manner
- Ability to prioritize work, and effectively manage time
- Ability to work independently without the supervision of a manager
- Ability to effectively work with cast members at all levels of the organization
- Excellent written and verbal communication skills
- Organization and planning skills
- Strong attention to detail
- Proficient operating in a Windows environment, including Excel, PowerPoint, and Outlook
- Schedule availability to include weekends, variable shifts, and holidays
Preferred Qualifications:
- Two or more years of Catering, Convention, Culinary, Food & Beverage Management, or Workforce Management experience
- Understanding of the Convention business
- Knowledge of Walt Disney World procedures
- Experience working in My Time, CDS, Jewel, GEMS, or Lightyear
- Knowledge of collective bargaining agreements impacting scheduling practices and policies.
- Experience working in a high-volume restaurant or catering environment
- Experience working with a diverse workforce
- Food safety certification
Required Education:
- High school diploma or equivalent
Preferred Education:
- Bachelor's Degree or equivalent experience
Additional Information:
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
The hiring range for this position is $68,600 to $91,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Acerca de Walt Disney World Resort:
Desde su apertura en 1971, Walt Disney World Resort ha desempeñado un papel fundamental en los momentos más memorables de muchos niños y familias. Hoy en día, cientos de millones de visitantes de todo el mundo eligen este mágico lugar para disfrutar de sus vacaciones Disney. El complejo combina creatividad, innovación y tecnología para sumir a los visitantes en los cuentos clásicos de Disney y en nuevas formas de entretenimiento para toda la familia. Basados en una valiosa herencia cultural de cuentos, los cast member de Walt Disney World Resort le dan vida a la magia de Disney con una atención inigualable a los detalles y un excelente nivel de servicio para los visitantes.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Walt Disney Parks and Resorts U.S., Inc. , que forma parte de una empresa comercial que denominamos Walt Disney World Resort.
Walt Disney Parks and Resorts U.S., Inc. es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.