DVC Associate (Global Sales Contact Center)
Aplicar ahora Aplique más tarde Job ID 10115846 Ubicación Lake Buena Vista, Florida, Estados Unidos Business Disney Vacation Club Fecha de publicación 10/03/2025Detalles del empleo:
About the Role & Team
The Global Sales Contact Center (GSCC) is part of the Disney Vacation Club and is looking for someone who loves to connect with people by phone or virtually. If you can easily strike up a conversation with others and have influence in a brief time, this role might be for you!
Disney Vacation Club (DVC) is a vacation ownership/timeshare that gives guests the ability to enjoy Disney vacations and travel experiences around the globe, for many years to come. Promoting the Disney Vacation Club is a true team effort, but it all begins with “You” by bringing the idea to our Guests while they are at home or having fun throughout the Walt Disney World property. DVC Associates will earn a guaranteed hourly rate of pay -- plus Variable Pay -- so if you are thinking this is for you, please apply today!
If selected for this role, you will report to the DVC Sales Experience Manager.
This is a Full-Time role.
What You Will Do
As a DVC Associate with the Global Sales Contact Center Team (GSCC), you will connect with guests, over the phone, to share more about the benefits of the Disney Vacation Club and membership. Your role will be a blend of sales persuasion and service excellence focusing on the integrity of the sales process.
Responsibilities
Inspire and invite guests to learn more about DVC while they are on vacation at Walt Disney World, all via telephone skills.
Schedule appointments with our sales team members.
Improve opportunities to increase sales revenue by generating leads following our calling scripts and conversation guidelines.
Make outbound phone calls, assist with inbound calls as well as other virtual responsibilities with a changing work environment to achieve sales goals.
Overcome objections and apply persuasive skills to promote DVC and the different ways to learn about the DVC membership benefits.
Convey information clearly and concisely to optimize guest time while on the phone.
Share your passion and knowledge of everything Disney with our Guests (as needed).
Required Qualifications & Skills
1+ year experience with Guest interactions in a comparable sales center or call center environment.
Strong computer technical skills and self-discipline to remain on task as you consistently make outbound calls to engage guests.
Proficiency with computers, Windows-based systems, and additional technical applications for call center efficiencies.
Willingness to make outbound calls to achieve sales and lead generation targets.
Available to work weekends, holidays, daytime, and/or late evening.
Professional reliability and ability to adhere to the attendance policy, including scheduled work shifts, lunch/breaks, and punctuality.
At-home professional work environment conducive to making phone calls (equipment provided).
A history of taking initiative and being a self starter.
Written and verbal communication skills.
Required Home Office Environment
A dedicated home office.
Ability to work in a hybrid environment (home and office) located in proximity to the Walt Disney Resort.
You must have access to a desk with proper working space in a room that is free from loud and/or background noise that could be heard by guests on the phone.
A high-speed, reliable broadband internet connection meeting the following speeds: 100MBPS download / 50MBPS upload minimum.
In-home electric power and surge protector power bar to allow equipment to function accurately.
Preferred Qualifications
Multi-lingual (Spanish, Portuguese, Japanese)
Knowledge of Disney Vacation Club.
Understanding of the Walt Disney Parks & Resorts standards and expectations.
Prior sales experience and knowledge of the sales process.
Education
High School Diploma or GED Required
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
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Acerca de Disney Vacation Club:
Disney Vacation Club es líder en propiedades vacacionales y brinda a las familias la flexibilidad de personalizar sus experiencias de vacaciones a medida que sus intereses de vacaciones cambian con el tiempo. Los miembros del elenco de Disney Vacation Club ayudan a dar el toque mágico de Disney a los miembros y huéspedes que se hospedan en cualquiera de los 14 destinos de Disney Vacation Club, incluido Walt Disney World Resort; Disneyland Resort; Hilton Head Island, South Carolina y Vero Beach, Florida.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Disney Vacation Club Sales and Services, Inc. , que forma parte de una empresa comercial que denominamos Disney Vacation Club.
Disney Vacation Club Sales and Services, Inc. es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.