DVC Infrastructure Administrator
Aplicar ahora Aplique más tarde Job ID 10109457 Ubicación Lake Buena Vista, Florida, Estados Unidos Business Disney Vacation Club Fecha de publicación 27/12/2024Detalles del empleo:
About the Role & Team
The Disney Vacation Club (DVC) Infrastructure Administrator will be responsible for providing operational and cast member support impacting the virtual and physical workspace of the Disney Vacation Club Sales Channel.
If selected for the role, you will report to the Sales & Operations Project Manager.
This is a Full-Time role.
What You Will Do
Process hardware updates for onboarding, transfers, leaves of absence (LOAs), and separations.
Conduct regular hardware inventory audits to track and monitor devices.
Partner with Business Operations and Business Technology to provide guidance, information, and impact decisions to meet business needs.
Perform, coordinate, and implement User Acceptance Testing (UAT) for new system software releases, incident resolutions, and evaluate system and infrastructure solutions.
Communicate system issues, incidents, downtimes, software releases, and outages for DVC Sales & Operations to Tech Partners and DVC leadership.
Document, monitor, and analyze resolutions and improvements for interfacing DVC business systems.
Assist with computer setup, troubleshooting, and daily support for system and equipment issues.
Support special projects, develop training materials, and act as a DVC Systems SME for improvements, system replacements, and partner discussions.
Required Qualifications & Skills
2+ years of experience supporting operations applications.
Ability to move and lift up to 30 lbs.
Must have a valid FL Driver's License with a clean driving record.
Must be comfortable driving and maintaining various sizes of vehicles up to 15 passengers.
Ability to stand or sit for prolonged periods of time.
Experience handling confidential information and effectively communicating incidents and resolutions to various levels of leadership.
Advanced knowledge of computer systems and applications.
Passion for continuous improvement within information technology or project management from an operations perspective.
Technical skills to quickly learn systems, work independently, and collaborate in a diverse team.
Problem-solving abilities with an initiative to make decisions.
Comfortable communicating issues to management and peers.
Excellent planning, organizing, and project management skills.
Availability to work a flexible schedule, including early mornings, weekends, holidays, overtime, and additional assigned duties.
Preferred Qualifications
Previous Experience in a System or Technical Support role.
Previous Experience with Walt Disney World Systems.
Troubleshooting Methodology (Root Cause Analysis).
Experience developing automated forms and workflows.
Education
High school diploma or equivalent experience.
Additional Information
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
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Acerca de Disney Vacation Club:
Disney Vacation Club es líder en propiedades vacacionales y brinda a las familias la flexibilidad de personalizar sus experiencias de vacaciones a medida que sus intereses de vacaciones cambian con el tiempo. Los miembros del elenco de Disney Vacation Club ayudan a dar el toque mágico de Disney a los miembros y huéspedes que se hospedan en cualquiera de los 14 destinos de Disney Vacation Club, incluido Walt Disney World Resort; Disneyland Resort; Hilton Head Island, South Carolina y Vero Beach, Florida.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Disney Vacation Development, LLC , que forma parte de una empresa comercial que denominamos Disney Vacation Club.
Disney Vacation Development, LLC es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.