Guest Experience Manager-Club Member Services, Golden Oak
Aplicar ahora Aplique más tarde Job ID 10110966 Ubicación Lake Buena Vista, Florida, Estados Unidos Business Walt Disney World Resort Fecha de publicación 17/01/2025Detalles del empleo:
About the Role & Team
The Golden Oak Member Services Guest Experience Manager for the Walt Disney World Premium Services team is passionate about delivering luxury service to our community! You will be committed to leading and ensuring that our hourly frontline Cast Members feel safe, encouraged, and supported to deliver incredible resident experiences, while equipping them with the knowledge and resources needed to perform their functions. You will coordinate all aspects of the day-to-day operation including Club Member Services, Custodial and facilities operations, Club hosted and private events. All while making informed decisions that will lead to personalized experiences for our residents and account for the overarching goals of the business including financial targets. You will report to the Golden Oak Operations Proprietor.
What You Will Do
Directly lead Club Member Services and Transportation Cast operation
Support Custodial and facility operations
Exhibit flexibility and knowledge of ticketing & reservation systems, and transportation management as well as event planning
Develop staff by setting clear performance goals, with a path of career progression, and support them in achieving these goals
Demonstrate a passion for service with an ability to exude genuine hospitality for a dynamic residential audience that consists predominantly of individuals with a high level of repeat visitation
Work with partners to adapt and evolve operations to ensure outstanding Resident and Cast experiences
Exhibit an understanding of the components that are inherent in a private club environment, encouraging relationships that are built as a result of ongoing repeat visitation
Deliver new Resident Orientation & content
Required Qualifications & Skills
2+ years of leadership experience in an environment of a front desk, concierge, and/or transportation operation
2+ years of relevant work experience in the hospitality business
Related experience within recreation, custodial, and/or grounds keeping
Receptiveness to lead a team independently in an operation with multiple lines of business components including Food & Beverage, Custodial, Facilities, Transportation, and Concierge-style Guest Service
Experience working successfully in a collaborative, team-oriented work environment
Time management skills
Professional written and verbal communication skills
Dedicated desire to encourage and mentor employees, with the ability to resiliently navigate and lead amidst constant change
Dedication to crafting a work environment that supports workforce diversity and varied perspectives
Understand the impact of financial aspects of an operation (i.e., operating budget, revenue, labor, operation efficiency)
Available to commit to working any day of the week during any shift including weekends, nights, and holidays
Valid driver's license
Preferred Qualifications
Bachelor's degree in Hospitality, Hotel Management, or equivalent field experience
Preferred proficiency in multiple languages
Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
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Acerca de Walt Disney World Resort:
Desde su apertura en 1971, Walt Disney World Resort ha desempeñado un papel fundamental en los momentos más memorables de muchos niños y familias. Hoy en día, cientos de millones de visitantes de todo el mundo eligen este mágico lugar para disfrutar de sus vacaciones Disney. El complejo combina creatividad, innovación y tecnología para sumir a los visitantes en los cuentos clásicos de Disney y en nuevas formas de entretenimiento para toda la familia. Basados en una valiosa herencia cultural de cuentos, los cast member de Walt Disney World Resort le dan vida a la magia de Disney con una atención inigualable a los detalles y un excelente nivel de servicio para los visitantes.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Walt Disney Parks and Resorts U.S., Inc. , que forma parte de una empresa comercial que denominamos Walt Disney World Resort.
Walt Disney Parks and Resorts U.S., Inc. es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.