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Hotel Manager

Aplicar ahora Aplique más tarde Job ID 10093025 Ubicación Lake Buena Vista, Florida, Estados Unidos Business Walt Disney World Resort Fecha de publicación 04/10/2024

Detalles del empleo:

About the Role & Team

Leadership at Disney is unlike any other role in the world. Here, your experience and industry expertise are magnified through the creativity of the stories we tell, and the legacy of service excellence inspired by Walt Disney himself.   

Within the Disney Resorts Collection, we look to our Hotel Managers to be innovative Leaders and boundless thinkers who inspire our Cast to go beyond the industry standards to create uniquely Disney experiences for Guests who choose to stay within the magic. Surrounded by our amazing portfolio of stories, you have endless opportunities to create exceptional Guest experiences that create memories for multiple generations. You also have the privilege of guiding Front Office, Housekeeping, Recreation, Food & Beverage and Merchandise Cast Members through the chapters of their own personal career stories, curating and enabling hospitality skills that often transfer beyond the hotel roofline.  

It might be seeing a commercial for a vacation at Walt Disney World, watching a trailer for a new movie, or even just seeing a child hold a Mickey Mouse plush – but when you work for Disney, you will experience many moments of pride and satisfaction knowing that you play a part in creating the magic of a brand that’s shined for over 100 years.    

This position will report to the Regional General Manager of Resort Operations.

This posting is a talent pool for upcoming Hotel Manager roles.

What You Will Do:

  • Model leadership values and principles to develop leaders and the team

  • Identify, develop, and lead by assessing, developing, and managing talent and by nourishing and creating positive working relationships

  • Lead with realistic optimism, set the vision, create a climate that engages the team, and adapt the approach to match shifting demands

  • Build a culture of inclusion by understanding different viewpoints, championing purposeful and informed conversations, and making sure everyone is included and comfortable being their authentic self

  • Respond to Member/Guest concerns when elevated from leadership

  • Develop and transfer knowledge, conduct career conversations, and support talent management practices

  • Recognize and reward Cast Members to increase engagement and participate in recognition activities

  • Develop a strategic operating plan that focuses on process improvements and alignment across Disney resorts where applicable

  • Take calculated risks to integrate processes, remove barriers, and align performance goals

  • Interpret and use performance metrics and operational indicators to empower and improve the overall performance of the team and ensure each area achieves essential metrics connected to broader business strategies

Required Qualifications & Skills

  • Minimum of seven (7) years of progressive leadership experience in the hospitality industry with experience leading multiple operational areas (e.g., Food & Beverage, Front Office/Concierge, Recreation, Conventions, Housekeeping, etc.)

  • Willingness, desire, and ability to continuously upskill and gain knowledge, and abilities, and identify new ways of working to adapt to change

  • Strategic focus needed to achieve targeted results

  • Demonstrated experience in guest relations, responding to complaints and requests in a timely and professional manner and ensuring prompt resolution and guest satisfaction

  • Experience monitoring and analyzing key performance metrics (i.e., Medallion) to identify areas for improvement and implement strategies to enhance overall resort performance

  • Capability to recognize and invest in the development of talent and satisfaction of the teams by inspiring, increasing engagement, and promoting collaboration

  • Holistic perspectives to understand client needs and develop creative ideas to meet our goals

  • Capability to share communication across teams to ensure everyone understands updates, priorities, and appropriate course of escalation

  • Commitment to diversity and building a work environment that supports workforce diversity and perspectives

  • Proficiency in basic computer functions necessary to operate in a Windows environment and other technologies;  advanced working knowledge of hotel operating systems is highly preferred

  • Availability to work any schedule including evenings, weekends, and holidays

Preferred Qualifications

  • Experience with a luxury hotel brand

  • Bachelor’s degree in hospitality or a related field, or equivalent experience

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

This job is located in Lake Buena Vista, FL

#DPEPMedia

#LI-TA1

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Acerca de Walt Disney World Resort:

Desde su apertura en 1971, Walt Disney World Resort ha desempeñado un papel fundamental en los momentos más memorables de muchos niños y familias. Hoy en día, cientos de millones de visitantes de todo el mundo eligen este mágico lugar para disfrutar de sus vacaciones Disney. El complejo combina creatividad, innovación y tecnología para sumir a los visitantes en los cuentos clásicos de Disney y en nuevas formas de entretenimiento para toda la familia. Basados en una valiosa herencia cultural de cuentos, los cast member de Walt Disney World Resort le dan vida a la magia de Disney con una atención inigualable a los detalles y un excelente nivel de servicio para los visitantes.

Acerca de The Walt Disney Company:

The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.

Este puesto es en Walt Disney Parks and Resorts U.S., Inc. , que forma parte de una empresa comercial que denominamos Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.

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