Medical Case Manager
Aplicar ahora Aplique más tarde Job ID 10113454 Ubicación Lake Buena Vista, Florida, Estados Unidos Business Walt Disney World Resort Fecha de publicación 26/02/2025Detalles del empleo:
The Medical Case Manager will play a pivotal role in facilitating and coordinating Disney Cruise Line Crew and Guest care as directed by the shipboard medical provider, working closely with the Marine Claims team to evaluate and assist with medical clearance. This role involves participating in the continuous improvement of existing processes and supporting various special projects.
The Medical Case Manager will serve as the primary point of contact for Crew and Guests who are medically disembarked from the ship or evacuated from any Disney Island Destination and will be responsible for documenting and maintaining accurate records.
This position requires reviewing and clearing pre-employment medical exams for new and returning Crew Members.
The Medical Case Manager will collaborate extensively with shoreside and onboard leaders across the Disney Cruise Line Operations.
The Medical Case Manager reports to the Manager, Case Management and Public Health.
What You Will Do (Responsibilities):
Manage the continuity of medical care and services provided by the shipboard medical provider for Crew.
Maintain case management for medically disembarked Crew and Guests ashore.
Oversee and develop provider panels/networks as medically indicated to ensure safe and prompt medical services.
Plan medical itineraries in conjunction with shore partners.
Oversee medical transportation for Crew.
Coordinate medical evacuations from ships and Disney Island Resorts, and provide follow-up for Crew and Guests.
Provide ongoing training for EMR incident reporting.
Promote wellness initiatives for Crew Members, including flu shot programs and Crew health programs.
Review physical exams for applicants and returning Crew to ensure medical requirements are met.
Contact Crew or providers for missing components of physicals.
Stay informed on medical issues related to maritime healthcare.
Consult with the Chief Physician on Crew physicals when necessary.
Continuously seek ways to improve the Crew Physical Process.
Uphold safety management responsibilities as specified in the Safety Management System for areas of responsibility.
Be customer service-oriented and a proactive team player.
Be forward-thinking in managing patient needs.
Be available for on-call duty overnight, weekends, and holidays as required.
Be available for occasional travel.
You Will Have (Basic Qualifications):
BSN required with Florida license.
Florida Driver's license.
1+ years of relevant case management experience.
Demonstrated experience with complex case management.
Strong organizational and time management skills.
High level of attention to detail with the ability to make decisions and solve problems.
Strong written communication skills.
Experience with electronic medical records.
Excellent computer skills, including proficiency with all Microsoft Office programs, especially Excel, Teams, and SharePoint lists.
Strong technical aptitude and willingness to learn new software.
Self-starter who takes initiative to assess needs and is resourceful in providing solutions.
Commitment to accuracy and attention to detail.
Proven organizational skills with the ability to handle multiple tasks, set priorities, and meet or exceed deadlines.
Ability to handle confidential information.
Preferred Qualifications:
Masters’ of Science in Nursing.
Experience in maritime healthcare.
Proficiency with Microsoft Office.
Acerca de Walt Disney World Resort:
Desde su apertura en 1971, Walt Disney World Resort ha desempeñado un papel fundamental en los momentos más memorables de muchos niños y familias. Hoy en día, cientos de millones de visitantes de todo el mundo eligen este mágico lugar para disfrutar de sus vacaciones Disney. El complejo combina creatividad, innovación y tecnología para sumir a los visitantes en los cuentos clásicos de Disney y en nuevas formas de entretenimiento para toda la familia. Basados en una valiosa herencia cultural de cuentos, los cast member de Walt Disney World Resort le dan vida a la magia de Disney con una atención inigualable a los detalles y un excelente nivel de servicio para los visitantes.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Magical Cruise Company, Limited , que forma parte de una empresa comercial que denominamos Walt Disney World Resort.
Magical Cruise Company, Limited es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.