Medical Case Manager

The Medical Case Manager will play a pivotal role in facilitating and coordinating Disney Cruise Line Crew and Guest care as directed by the shipboard medical provider, working closely with the Marine Claims team to evaluate and assist with medical clearance. This role involves participating in the continuous improvement of existing processes and supporting various special projects. The Medical Case Manager will serve as the primary point of contact for Crew and Guests who are medically disembarked from the ship or evacuated from any Disney Island Destination and will be responsible for documenting and maintaining accurate records. This position requires reviewing and clearing pre-employment medical exams for new and returning Crew Members.  A focus will be on process improvement with overall efficiency in mind. The Medical Case Manager will collaborate extensively with shoreside and onboard leaders across the Disney Cruise Line Operations.

The Medical Case Manager reports to the Manager, Case Management and Public Health.

What You Will Do (Responsibilities):

• Manage the continuity of medical care and services provided by the shipboard medical provider for Crew.

• Maintain case management for medically disembarked Crew and Guests ashore.

• Oversee and develop provider panels/networks as medically indicated to ensure safe and prompt medical services.

• Plan medical care for various cruise line itineraries, in conjunction with shoreside partners.

• Oversee medical transportation for Crew.

• Coordinate medical evacuations from ships and Disney Island locations, and provide follow-up for Crew and Guests.

• Provide ongoing training for EMR incident reporting.

• Promote wellness initiatives for Crew Members, including flu shot programs and Crew health programs.

• Review physical exams for applicants and returning Crew to ensure medical requirements are met.  Escalate when appropriate for requirements not met.

• Contact Crew or providers for missing components of physicals.

• Stay informed on medical issues related to maritime healthcare.

• Consult with the Chief Physician on Crew physicals in conjunction with protocol.

• Continuously seek ways to improve the Crew PEME process.

• Uphold safety management responsibilities as specified in the Safety Management System for areas of responsibility.

• Be customer service-oriented and a proactive team player.

• Be forward-thinking in managing patient needs.

• Be available for on-call duty overnight, weekends, and holidays as required.

• Be available for occasional travel.

You Will Have (Basic Qualifications):

• BSN required with Florida license.

• Florida Driver's license.

• 3 years of nursing experience

• Strong organizational and time management skills.

• High level of attention to detail with the ability to make decisions and solve problems.

• Strong written communication skills.

• Experience with electronic medical records.

• Excellent computer skills, including proficiency with all Microsoft Office programs, especially Excel, Teams, and SharePoint lists.

• Strong technical aptitude and willingness to learn new software.

• Self-starter who takes initiative to assess needs and is resourceful in providing solutions.

• Commitment to accuracy and attention to detail.

• Proven organizational skills with the ability to handle multiple tasks, set priorities, and meet or exceed deadlines.

• Ability to handle confidential information.

Preferred Qualifications:

• 1+ years of relevant case management experience.

• Demonstrated experience with complex case management.

• Masters’ of Science in Nursing.

• Experience in maritime healthcare.

• Proficiency with Microsoft Office.