Operations Training Manager
Aplicar ahora Aplique más tarde Job ID 10151234 Ubicación Lake Buena Vista, Florida, Estados Unidos Business Walt Disney World Resort Fecha de publicación 22/05/2026Detalles del empleo:
About the Role & Team
The Operations Training Manager will inspire and lead the team responsible for delivering training for new and existing Cast Members. Your team will provide a warm and welcoming Cast Training Experience including creating and communicating training schedules, facilitating classes and performance requirements, and delivering on-the-job training. You will integrate information, processes, and best practices across Operations Training, and partner with Labor and other cross functional teams. You will lead a team comprised of both hourly, non-union and hourly, union Cast Members at multiple locations across Walt Disney World. You will report to the Regional Training Manager.
What You Will Do
Manage Cast Member onboarding training observing the training progression standards (training schedules, property orientation, on-the-job training)
Oversee the daily delivery of all job-specific training (technical, regulatory, train the trainer, updates) ensuring alignment with learning performance models and an understanding of the uniqueness of each line of business and contractual requirements to ensure implementation
Partner with Operations Leaders to assess training needs and determine strategic learning solutions that support both guest experience and business objectives
Oversee the daily delivery of site orientations and welcome sessions
Observe/audit facilitators delivering training at the site level
Plan and communicate training (regulatory, safety, recertification, and ongoing updates)
Partner with Coordinators of Training and Training Liaisons within the Operation to support the property level trainer designation process (recruit and develop Disney Trainers)
Promote a "Guest service excellence" approach for all client interactions and product support
Lead with a process improvement approach to improve connection points, process, and product
Collect and analyze data to support performance improvement recommendations and solutions
Required Qualifications & Skills
• 3+ years of experience leading an operation
• Proficiency in basic computer functions necessary to operate in a Windows environment and other technologies
• Project management skills including defining detailed project timelines and achievable, measurable tasks
• Experience identifying opportunities for improvement
• Handle confidential and regulatory information discreetly
• Schedule availability to include weekends, variable shifts and holidays
Education
Bachelor's degree or demonstrated equivalent experience
Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
The hiring range for this position in Florida is $68,600.00-$91,900.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Acerca de Walt Disney World Resort:
Desde su apertura en 1971, Walt Disney World Resort ha desempeñado un papel fundamental en los momentos más memorables de muchos niños y familias. Hoy en día, cientos de millones de visitantes de todo el mundo eligen este mágico lugar para disfrutar de sus vacaciones Disney. El complejo combina creatividad, innovación y tecnología para sumir a los visitantes en los cuentos clásicos de Disney y en nuevas formas de entretenimiento para toda la familia. Basados en una valiosa herencia cultural de cuentos, los cast member de Walt Disney World Resort le dan vida a la magia de Disney con una atención inigualable a los detalles y un excelente nivel de servicio para los visitantes.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Walt Disney Parks and Resorts U.S., Inc. , que forma parte de una empresa comercial que denominamos Walt Disney World Resort.
Walt Disney Parks and Resorts U.S., Inc. es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.