Sales Support & Services Manager
Aplicar ahora Aplique más tarde Job ID 10136534 Ubicación Lake Buena Vista, Florida, Estados Unidos Business Disney Vacation Club Fecha de publicación 22/12/2025Detalles del empleo:
About the Role & Team
As the Support and Service Manager, you will provide leadership and coaching to teams of Disney Vacation Club (DVC) Cast Members. You will also focus on labor needs and management of the DVC Sales Organization (200+ Cast Members) and operationalizing DVC presence onboard Disney Cruise Line, at the Walt Disney World Resort, and virtual event production. Additionally, you will provide daily operations support to the Sales and Lead Generation Teams.
You will report to the Sales Operations Manager.
This is a Full-Time role.
What You Will Do
Oversee different areas of the operation including multiple Sales Centers around Disney Property, virtually and on Disney Cruise Line
Provide coaching to the Operations team to help them achieve higher levels of Cast and Guest service
Communicate team expectations, monitor team performance and reviewing job contributions
Improve process efficiencies across the operation with a focus on the guest experience, operational effectiveness, and resource utilization
Operationalize strategic programs while supporting positive change management with Cast in a high pressure work environment with changing priorities
Provide feedback to Sales and Lead Generation Cast working within the DVC Sales Operation (Disney Vacation Club Associates and Disney Vacation Club Guides)
Required Qualifications & Skills
3+ years of experience supporting operations of a sales team
Understanding of the sales process
Understanding of labor and auditing functionality
Capability to recognize, retain and invest in the development of talent and satisfaction of the team by inspiring, increasing engagement and promoting collaboration
Capability to lead and monitor Cast performance and operational improvements
Commitment to diversity and encouraging an inclusive work environment that supports workforce diversity and inclusive perspectives
Expertise working with partners to advise and provide solutions that anticipate opportunities and aid the decision-making process
Advanced skills prioritizing and managing projects and deadlines amidst constant change
High proficiency in facilitating presentations in front of groups
Advanced skills with a variety of computer programs including Microsoft Teams, Excel (can maintain complex spreadsheets), Word, and PowerPoint
Availability to work any day of the week including weekends, holidays, and nights
Available to travel and work onboard Disney Cruise Line
Preferred Qualifications
2+ years of experience as Guest Experience Manager
Knowledge of Walt Disney World policies and procedures
Workforce Management Experience
Experience with continuous improvement processes
Experience managing vendor relationships
Experience with operations software and customer relationship management programs
Experience with IT systems to design virtual presentation session
Education
High School Diploma or equivalent
Bachelor’s Degree or equivalent is preferred
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
Acerca de Disney Vacation Club:
Disney Vacation Club es líder en propiedades vacacionales y brinda a las familias la flexibilidad de personalizar sus experiencias de vacaciones a medida que sus intereses de vacaciones cambian con el tiempo. Los miembros del elenco de Disney Vacation Club ayudan a dar el toque mágico de Disney a los miembros y huéspedes que se hospedan en cualquiera de los 14 destinos de Disney Vacation Club, incluido Walt Disney World Resort; Disneyland Resort; Hilton Head Island, South Carolina y Vero Beach, Florida.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Disney Vacation Development, LLC , que forma parte de una empresa comercial que denominamos Disney Vacation Club.
Disney Vacation Development, LLC es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.