Senior Event Operations Director
Aplicar ahora Aplique más tarde Job ID 10149202 Ubicación Lake Buena Vista, Florida, Estados Unidos Business Walt Disney World Resort Fecha de publicación 11/05/2026Detalles del empleo:
About the Role & Team
The Senior Catering Operations Director leads the catering operations teams that execute all convention and group activity across all Catering regions, including resorts, theme parks, water parks, and Disney Springs, delivering excellent customer and client satisfaction. The role executes strategic and tactical initiatives that support the annual business plan and partners closely with Finance to evaluate revenue, profitability, and capital planning. This position regularly engages with external clients and internal partners to build, manage, and enhance key relationships within the Group and Convention business.
The Senior Catering Operations Director will report directly to the Director of Catering Food & Beverage.
This is a Full-Time role.
What You Will Do
- Execute strategic and tactical initiatives that support the annual business plan
- Partner with Finance to ensure appropriate revenue and profitability metrics are used to evaluate the business and develop the annual Capital Planning budget
- Manage guest and client standards and measurements to ensure consistent, world-class service
- Interact regularly with external clients and internal partners to create, manage, and enhance key Group and Convention business relationships
- Serve as an active member of the Walt Disney World Catering Line of Business Leadership Team
- Oversee and lead salaried and hourly O&T Cast Members across catering operations
- Lead implementation of operating policies and procedures, food safety compliance, and regulatory compliance
- Optimize financial performance through effective labor and expense resource allocation
- Support inventory management to meet financial and client requirements
- Lead and manage process improvement initiatives, including root cause analysis and project management
- Work various shifts within a 24/7 operation, including weekends and holidays
Required Qualifications & Skills
- 5+ years experience in Catering, Conventions, or other relevant event or Food & Beverage operations
- Proven inspirational leadership experience with the ability to develop and succession-plan high‑performance salaried and hourly teams
- Strong understanding of Food & Beverage catering logistics, menu design, food and beverage quality assurance, and food safety
- Ability to optimize financial performance through efficient labor and expense management
- Experience developing financial forecasts and budgets, with the ability to interpret financial results
- Strong knowledge of inventory management practices
- Ability to influence thinking and apply complex strategies
- Strong understanding of the STCU contract
- Experience leading process improvement projects and applying root cause analysis methodologies
- Strong knowledge of quality measurements and project management
- Excellent written and verbal communication skills
- Exceptional relationship‑building skills with the ability to partner cross‑functionally at all levels
- Strong attention to detail
- Proficiency with email, Microsoft Word, Excel, and PowerPoint
- Ability to understand emerging and current technologies supporting group business lines
Preferred Qualifications
- Proven career experience within the Group and Convention business or industry
- Knowledge of Walt Disney World and The Walt Disney Company organizational structure
- Experience managing process improvement projects
Education
- Bachelor’s degree in Hospitality, Business Administration, or equivalent experience
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
The hiring range for this position is Lake Buena Vista, FL is $132,600.00-$177,700.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range medical, financial, and/or other benefits, dependent on the level and position offered.
Acerca de Walt Disney World Resort:
Desde su apertura en 1971, Walt Disney World Resort ha desempeñado un papel fundamental en los momentos más memorables de muchos niños y familias. Hoy en día, cientos de millones de visitantes de todo el mundo eligen este mágico lugar para disfrutar de sus vacaciones Disney. El complejo combina creatividad, innovación y tecnología para sumir a los visitantes en los cuentos clásicos de Disney y en nuevas formas de entretenimiento para toda la familia. Basados en una valiosa herencia cultural de cuentos, los cast member de Walt Disney World Resort le dan vida a la magia de Disney con una atención inigualable a los detalles y un excelente nivel de servicio para los visitantes.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Walt Disney Parks and Resorts U.S., Inc. , que forma parte de una empresa comercial que denominamos Walt Disney World Resort.
Walt Disney Parks and Resorts U.S., Inc. es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.