Senior Manager, Operations Systems Integration
Aplicar ahora Aplique más tarde Job ID 10112931 Ubicación Lake Buena Vista, Florida, Estados Unidos Business Walt Disney World Resort Fecha de publicación 18/04/2025Detalles del empleo:
Operations Systems Integration’s purpose is to strengthen operations and the experiences of Cast and Guests today and into the future through technology solutions. As the Sr. Manager, Operations Systems Integration (OSI), you will play a critical role in the definition, implementation, and optimization of technology solutions impacting Walt Disney World, with a specific focus on Hotels and Resorts. The ideal candidate is solution-driven with experience managing multiple complex projects simultaneously, leading teams through all phases of project delivery, and has familiarity with Hotels & Resorts systems.
The role reports to the Director, Site Strategy & Integration / Operations Systems Integration.
Responsibilities
Serves as the Hotels & Resorts, Line of Business and Development representative, translating business needs to the Technology and Digital organization, ensuring delivery of solutions are smoothly implemented at scale.
Leads, develops, and grows a talented and dynamic team of project managers while managing project staffing and pipeline needs.
Partners with clients and stakeholders on technology strategy definition and project prioritization.
Oversees project management of multiple projects simultaneously from planning to implementation.
Proactively finds solutions to known and emerging business needs, seeking out root causes, convening stakeholders, driving accountability, and raising awareness of issues.
Communicates status of projects to stakeholders at all levels of the organization using data and insights to guide decision making.
Develops and maintains close, effective relationships across stakeholder groups.
Actively seeks to continuously improve self, team, and broader OSI organization through innovation, sharing of best practices, and staying current on business/industry/consumer trends.
Basic Qualifications
3+ years of experience in managing multiple multi-stakeholder projects of varying complexity simultaneously by acting as an integrator across a broad set of partners.
3+ years of experience leading teams.
Cast and Guest-centric understanding of Hotels and Resorts' business drivers and supporting technology systems.
Current or prior Disney Experience
Ability to develop a Guest-centric delivery strategy.
Experience driving change and leading through ambiguity with a friendly, solution-oriented approach.
Strategic thinker capable of effectively communicating and influencing horizontally and vertically.
Self-starter and curious; acts independently and escalates appropriately.
Preferred Qualifications
Experience in Hotels & Resorts operations
Experience with technology-driven project management
Preferred Education
Bachelors degree in Business/Operations/Management/Hospitality/Technology or related field
Project Management certification
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
This job is located in Lake Buena Vista, FL
Acerca de Walt Disney World Resort:
Desde su apertura en 1971, Walt Disney World Resort ha desempeñado un papel fundamental en los momentos más memorables de muchos niños y familias. Hoy en día, cientos de millones de visitantes de todo el mundo eligen este mágico lugar para disfrutar de sus vacaciones Disney. El complejo combina creatividad, innovación y tecnología para sumir a los visitantes en los cuentos clásicos de Disney y en nuevas formas de entretenimiento para toda la familia. Basados en una valiosa herencia cultural de cuentos, los cast member de Walt Disney World Resort le dan vida a la magia de Disney con una atención inigualable a los detalles y un excelente nivel de servicio para los visitantes.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Walt Disney Parks and Resorts U.S., Inc. , que forma parte de una empresa comercial que denominamos Walt Disney World Resort.
Walt Disney Parks and Resorts U.S., Inc. es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.