Senior Operations Manager
Aplicar ahora Aplique más tarde Job ID 10043854 Ubicación Lake Buena Vista, Florida, Estados Unidos Business Walt Disney World Resort Fecha de publicación 16/03/2023Detalles del empleo:
As a Senior Operations Manager for Distribution Services, you will be a leader of leaders, providing operational, strategic, tactical, and technology expertise. You will be responsible for the Food & Beverage, General Supply, and Long-term Storage operations. In addition to day-to-day distribution responsibilities, you’ll also be tasked with direct management of Food Safety and The Warehouse Management System.
This position will report to the Manager-Distribution Services.
Job Requirements
- Implement/drive continuous operational improvements based on analytical data and cast/employee/client feedback
- Supervise and monitor daily activities in all operations (F&B, Gen Supply, Long-term Storage)
- Mentor and support implementation of initiatives that improve safety performance; deliver safety training; be a role model for safety awareness in all operations; implement corrective action plans as needed
- Be responsible for the food safety program and annual certification audit
- Cast/employee regulatory training
- Understand and be able to operate within local Warehouse Management System; system super-user
- Direct report (salaried leader) development
- Lead hourly hiring process; anticipate staffing needs and scheduling requirements
- Workflow scheduling and partnership with vendors/suppliers
- Monitor daily operational metrics such as fill rate, order accuracy, management of late and ER orders, etc.
- Manage annual operating plan (AOP) for the area including labor and operating expenses; capital/direct purchase needs for all operations
- Ensure compliance with all operating guidelines, safety regulations, and the local union contract
- Coordinate environmental initiatives to reduce landfill disposals
- Monitor individual and team performance measures; develop productivity improvement initiatives; lead performance management accountability for all operations
- Develop key internal/external partnerships
- Develop and present projects, initiatives, investigations, training, etc. to various internal/external groups
Basic qualifications
- 3+ years of leading in a supply chain, logistics, or related field
- Organizational and time management skills
- Computer proficiency to include Windows and Microsoft Suite
- Demonstrated problem-solving skills, as well as continuous improvement process skills
- Ability to manage conflict/resolution
- Ability to be flexible with work schedule, including nights, weekends, and holidays
- Proven experience and strong understanding of operational systems, with a preference for WMS systems
- Strong Customer Service orientation
Preferred Qualifications
- Demonstrated budget and scheduling management skills
- Bi-lingual (Spanish a plus)
- Experience in the application of Lean Manufacturing Principles
- Experience in leading in a union environment
- Project management skills and ability
- Understanding of 5S and KAIZEN principles
- Leading of salaried leaders
Required Education
- Bachelor's degree in business, logistics, supply chain, or related field
Preferred Education
- Master's degree or equivalent
- PMP
Additional Information
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
#LI-ML3, safety22, #DPEPFLA
Acerca de Walt Disney World Resort:
Desde su apertura en 1971, Walt Disney World Resort ha desempeñado un papel fundamental en los momentos más memorables de muchos niños y familias. Hoy en día, cientos de millones de visitantes de todo el mundo eligen este mágico lugar para disfrutar de sus vacaciones Disney. El complejo combina creatividad, innovación y tecnología para sumir a los visitantes en los cuentos clásicos de Disney y en nuevas formas de entretenimiento para toda la familia. Basados en una valiosa herencia cultural de cuentos, los cast member de Walt Disney World Resort le dan vida a la magia de Disney con una atención inigualable a los detalles y un excelente nivel de servicio para los visitantes.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa diversificada líder en medios y entretenimiento familiar a nivel internacional con los siguientes segmentos comerciales: Disney Entertainment, ESPN, Disney Parks, y Experiences and Products. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su nombre preeminente en la industria del entretenimiento actual, Disney continúa orgullosamente su legado de crear historias y experiencias de primer nivel para cada miembro de la familia. Las historias, personajes y experiencias de Disney llegan a consumidores y huéspedes de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y Cast Members trabajan juntos para crear experiencias de entretenimiento que sean tanto universales como locales.
Este puesto es en Walt Disney Parks and Resorts U.S., Inc. , que forma parte de una empresa comercial que denominamos Walt Disney World Resort.
Walt Disney Parks and Resorts U.S., Inc. es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo sin distinción de raza, color, religión, sexo, origen nacional, orientación sexual, identidad de género, discapacidad o condición de veterano protegido. Disney fomenta una cultura empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo que cambia rápidamente.