Transportation Engineering Services-Service Manager
Aplicar ahora Aplique más tarde Job ID 10099788 Ubicación Lake Buena Vista, Florida, Estados Unidos Business Walt Disney World Resort Fecha de publicación 09/09/2024Detalles del empleo:
About the Role & Team
Engineering Services Managers supervise mechanical and electrical trades while leading a team of up to 50 craft workers.
As an Engineering Services Manager in Transportation Maintenance of Vehicle Maintenance, no day will be the same – from keeping “Cinderella’s Carriage” looking beautiful to maintaining “the Manatee Transport vehicles” and “Security K9 Transportation” – anything is possible in this role!
You will lead a team of automotive service technicians who perform corrective and preventative maintenance on our fleet of vehicles. You will set clear goals and support the department's vision. You will also perform administrative work which includes scheduling, payroll, and coordinating inspections, with a focus on the professionals you lead and the guests who come to Disney to have a magical experience!
You will report to the Manager of Transportation Engineering Services.
What You Will Do
- Manage and supervise a team of service technicians and advisors
- Ensure efficient workflow and productivity in the service department
- Ensure your team is performing tasks safely and efficiently
- Provide exceptional customer service by addressing customer concerns and resolving issues
- Help your team get to the root of a problem and find a solution
- Maintain accurate records of all service transactions
- Collaborate with other departments to ensure smooth operations and customer satisfaction
- Stay up-to-date with industry trends and advancements in automotive technology
- Work in a collaborative environment
- Work in the field across Disney property
Required Qualifications & Skills
- 5+ years of experience in a maintenance-related field including direct experience in an industrial, plant, manufacturing, theme park, or transportation maintenance environment
- 3+ years of experience as a Service Manager or similar role within the automotive industry
- Valid Florida Driver’s License or the ability to obtain one in 90 days of employment
- Strong knowledge of automotive diagnostics, air brake systems, tire services, diesel engine repair, and dealership operations
- Remarkable time management skills
- Experience with service writing and maintaining accurate records
- Outstanding coaching, mentoring, and leadership capabilities
- Ability to interact with multiple levels of the organization including executives
- Ability to work outdoors in all weather conditions, as well as a willingness to work some evenings, holidays, weekends, and varying shifts including overnight shifts
Preferred Qualifications
- Financial management and budgeting experience
- Familiarity with SAP and maintenance reporting/scheduling systems such as Maximo
- Valid Commercial Driver’s License (CDL) in either A or B with passenger endorsement
Education
- A Bachelor of Science degree or comparable experience
Additional Information
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
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Acerca de Walt Disney World Resort:
Desde su apertura en 1971, Walt Disney World Resort ha desempeñado un papel fundamental en los momentos más memorables de muchos niños y familias. Hoy en día, cientos de millones de visitantes de todo el mundo eligen este mágico lugar para disfrutar de sus vacaciones Disney. El complejo combina creatividad, innovación y tecnología para sumir a los visitantes en los cuentos clásicos de Disney y en nuevas formas de entretenimiento para toda la familia. Basados en una valiosa herencia cultural de cuentos, los cast member de Walt Disney World Resort le dan vida a la magia de Disney con una atención inigualable a los detalles y un excelente nivel de servicio para los visitantes.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Walt Disney Parks and Resorts U.S., Inc. , que forma parte de una empresa comercial que denominamos Walt Disney World Resort.
Walt Disney Parks and Resorts U.S., Inc. es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.