Transportation Operations Center Specialist

Transportation Ops Center Specialist

Primary Duties:

Monitor All Transportation Operations by proactively responding to system exceptions and operations; bus route adherence, deviations, bus breakdowns, emergency alerts, roadway and weather issues.

Monitor bus CAD systems for changes to planned/unplanned operational adjustments and unit impacts due to maintenance and availability issues.  Monitor and respond to Guest Service Call Center requests.  Leverage Gentec to monitor Guest demand and Ops Sheet for documenting Guest wait times, hours of operation and to aid in completing research.

Support numerous operations which include but are not limited to Disney Buses, Skyliner, Monorails and Watercraft Operations. Facilitate communication between Leaders, Cast, Resorts, Parks, Maintenance and emergency response teams. We are a 24/7 operation and do ask for full schedule flexibility.

Facilitate day-before and day-of Cast Member attrition support.

Utilize The 5 Keys as a foundation toward providing exceptional service:

Safety:

Build upon our long-standing focus on safety and security for our Cast and Guests.

Support “See Something Say Something” by passing observations called in to the Operations Center to the appropriate teams.

Courtesy:

Provide Disney caliber service to Guests, Cast and Partners while using telephone and/or radio transmissions.

Author timely, accurate, professional communication when using email, Everbridge notifications, Asgard bus arrival board system as well as other tools for communication.

Inclusion:

An Ops Center Specialist is welcoming to everyone; showing up daily as your best and true self; possesses the ability to understand different viewpoints and embrace learning about other people.

Creates an environment where everyone feels comfortable being there authentic self; taking action to make sure everyone feels included.

Show:

Diligently maintain all appropriate records within the Operations Center, including the attendance log, signal 74 log, Guest call log, etc.

Efficiency:

Proactively anticipate and respond to potential Guest service issues within Transportation Operations.

Communicate appropriate information to Leaders in the field in a timely manner and involve the Transportation Duty Managers in situations as applicable.

Collaborate with internal and external partners to streamline communication processes when distributing notifications to Transportation and our Partners.

Behavioral Expectations:

Communication – Demonstrate effective communication skills in a professional and positive manner.  Use positive and effective listening skills.

Deliver Cast/Guest/Client Satisfaction – Anticipate, meet and exceed the needs of other Cast Members, Guests and/or clients.

Dependability – Perform job responsibilities in a timely manner with a minimum of follow-up needed.

Disney Excellence & Professionalism – Exemplify Disney Excellence and seek to produce high quality work on a daily basis.

Safety – Demonstrate that Safety comes first by providing a secure and safe experience for yourself, our Guests, and fellow Cast Members.  Follow specific Safety procedures & techniques.

Teamwork – Work well with fellow Cast Members and act as a team player.

Courtesy – Provide friendly, personalized service and treat every internal & external Guest as an individual. 

Show – Contribute to our Show by exemplifying the Disney Image through adhering to the Disney Look and keeping work areas clean and neat at all times.

Attendance / Reliability – Report for scheduled shifts on time and be prompt returning from lunch and breaks.

Organization – Prioritize and manage time and resources to achieve best results.

Initiative/Problem Solving – Take independent action to identify and solve problems, accomplish tasks, make timely decisions with good judgment.

Technical & Business Knowledge – Demonstrate the technical expertise required to perform a specific function or role.  Working knowledge of Microsoft products including Word, Excel, and Outlook.

Efficiency – Produce the established volume of work necessary to meet job requirements while maintaining the appropriate service and quality standards.

Adaptability – Effectively handle changing situations and ability to grasp new ideas and methods.  Be understanding and helpful in responding to change.

Required Education:

High School Diploma

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits 

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