Travel Operations Coordinator, Disney Destinations International
Aplicar ahora Aplique más tarde Job ID 10130896 Ubicación Londres, Reino Unido Business Walt Disney World Resort Fecha de publicación 23/09/2025Detalles del empleo:
About the Role & Team
We’re excited to offer a permanent opportunity to join our skilled team supporting Disney guests.
We’re looking for individuals with travel industry experience and a passion for creating exceptional guest experiences across our Parks and Cruise Line offerings.
Strong communication skills—both written and verbal—are essential.
As an Operations Coordinator, you’ll support the growth of the Walt Disney Travel Company (WDTC) by providing operational support and contributing to key projects and initiatives.
You’ll primarily work onsite at our Hammersmith office (4 days/week), with flexibility to work from home one day per week.
What You Will Do
- Provide daily operational support for Disney's internal Sales and Guest Care teams.
- Respond promptly and accurately to information requests.
- Investigate and resolve guest issues and complaints in line with internal policies and legal guidelines, collaborating with the Guest Communications team.
- Manage post-reservation, pre-departure, and in-resort issues efficiently.
- Support resolution of payment and credit card issues.
- Triage and manage operations in-boxes for transport-inclusive and hotel/ticket packages.
- Conduct quality control for International bookings, liaising with the Tour Operator Team.
- Coordinate booking amendments, including major schedule changes across flights, trains, and self-drive packages.
- Support credit control to ensure timely payments.
- Monitor hotel refurbishments and ensure guests and internal teams are informed.
- Generate reports using in-house systems to support cross-functional decisions.
- Create training materials for new products and offerings.
- Collaborate with external partners to maintain bookings and resolve issues.
Required Qualifications & Skills
Strong administrative experience with excellent attention to detail (essential).
Experience in travel operations (desired).
Familiarity with travel reservation systems (preferred).
Background in the travel industry or Disney Parks and Resorts (preferred).
Ability to manage multiple tasks in a fast-paced, high-volume environment.
Strong verbal and written communication skills.
Willingness to learn new systems (in-house and third-party).
Cultural sensitivity and ability to work with international teams and guests.
Commitment to high levels of guest service.
Analytical and problem-solving skills.
The Perks
25 days annual leave.
Private medical insurance and dental care.
Complimentary park entry for you, family, and friends.
Discounts on Disney products, resort food & beverage, and ticketing.
Excellent parental and guardian leave.
Access to Employee Resource Groups: WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and TRUST (Mental Health & Wellbeing).
The Walt Disney Company is an Equal Opportunity Employer. We are committed to building a diverse and inclusive team that reflects our audiences and fosters belonging.
We provide reasonable accommodations for individuals with disabilities throughout the application and employment process. Please contact us to request support.
Acerca de Walt Disney World Resort:
Desde su apertura en 1971, Walt Disney World Resort ha desempeñado un papel fundamental en los momentos más memorables de muchos niños y familias. Hoy en día, cientos de millones de visitantes de todo el mundo eligen este mágico lugar para disfrutar de sus vacaciones Disney. El complejo combina creatividad, innovación y tecnología para sumir a los visitantes en los cuentos clásicos de Disney y en nuevas formas de entretenimiento para toda la familia. Basados en una valiosa herencia cultural de cuentos, los cast member de Walt Disney World Resort le dan vida a la magia de Disney con una atención inigualable a los detalles y un excelente nivel de servicio para los visitantes.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en The Walt Disney Company Limited , que forma parte de una empresa comercial que denominamos Walt Disney World Resort.
The Walt Disney Company Limited es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán la consideración de empleo sin distinción de edad, raza, color, religión o creencia, sexo, nacionalidad, origen étnico o nacional, orientación sexual, reasignación de género, estado civil o de pareja civil, discapacidad, embarazo o maternidad. Disney fomenta una cultura empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo que cambia rápidamente.