Technical Support Analyst
Aplicar ahora Aplique más tarde Job ID 10041448 Ubicación Los Ángeles, California, Estados Unidos / West Hollywood, California, Estados Unidos Business Disney Media & Entertainment Distribution Fecha de publicación 03/03/2023Detalles del empleo:
The primary function of the Technical Support Analyst position is to provide highly skilled technical support to Disney General Entertainment postproduction creative individuals and teams. These responsibilities are accomplished through expertise in areas such as video, audio and graphics editing, software configuration, hardware systems and workflow automation systems. This position interfaces with clients and vendors to troubleshoot and resolve problems. The position requires the ability to identify problem areas, determine causes, and resolve issues quickly to ensure continued operations.
Responsibilities
- Competent with video, audio and graphics editing systems, software and related workflows
- Problem management and resolution for internal customers and partners
- Ensures assigned service requests are completed in a timely manner, meeting or exceeding customer’s expectations
- Contributes to departmental knowledge base for overall support, diagnostics and performance measurement in support of internal customers and partners
- Performs systems, application and services upgrades across a wide variety of systems
- Monitors support request in messaging application such as Outlook, Slack and ServiceNow and works through resolution
Basic Qualifications:
- Experience with computer editing systems, such as Adobe Premier (Edit Suite), Avid Media Composer or Final Cut
- Knowledge of video and audio codes and transcoding software
- Experience using an asset management system
- Experience and knowledge of the Entertainment Industry a plus
- Knowledge of basic networking components and systems
- Experience with file-based workflows
- Excellent communication and interpersonal skills
Preferred Qualifications:
- Ability to pay close attention to detail and produce work with a high level of accuracy
- High degree of professionalism and integrity
- Self-motivated, results-oriented and success driven
- Accustomed to meeting deadlines
- Highly organized, efficient and capable of multi-tasking in a fast-paced environment
Basic Education:
- High school diploma/GED or equivalency
Preferred Education:
- Some college
This position is covered under the Company’s collective bargaining agreement with NABET-CWA.
The pay rate for this role in Los Angeles, CA is $56.31 to $58.12 per hour. The base pay actually offered follows the minimum wage from the pay scale agreed upon in the applicable Collective Bargaining Agreement and may also vary depending on the candidate's geographic region, job-related knowledge, skills, and experience, among other factors.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa diversificada líder en medios y entretenimiento familiar a nivel internacional con los siguientes segmentos comerciales: Disney Entertainment, ESPN, Disney Parks, y Experiences and Products. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su nombre preeminente en la industria del entretenimiento actual, Disney continúa orgullosamente su legado de crear historias y experiencias de primer nivel para cada miembro de la familia. Las historias, personajes y experiencias de Disney llegan a consumidores y huéspedes de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y Cast Members trabajan juntos para crear experiencias de entretenimiento que sean tanto universales como locales.
Este puesto es en American Broadcasting Companies, Inc. , que forma parte de una empresa comercial que denominamos Disney Media & Entertainment Distribution.
American Broadcasting Companies, Inc. es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo sin distinción de raza, color, religión, sexo, origen nacional, orientación sexual, identidad de género, discapacidad o condición de veterano protegido. Disney fomenta una cultura empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo que cambia rápidamente.