Booking Advisor, F/M/NB – Dutch Market, Fixed-Term/Long-Term Contract
Aplicar ahora Aplique más tarde Job ID 1026806BR Ubicación Marne-la-Vallée, Francia Business Disneyland Paris Fecha de publicación 20/02/2023Detalles del empleo:
Your environment
The Disneyland Paris Customer Relations Center has over 450 employees dedicated to Sales and Customer Relations. The teams handle requests by phone, email or social networks in 7 different languages (French, English, Dutch, German, Spanish, Italian and Portuguese).
The CRC team is looking for future talent for the Dutch market.
Your mission:
You will embody the Disney magic by phone, email or social networks with Disneyland Paris visitors to inform them and improve their experience in organizing their stay.
You will therefore be required to:
- Identify the expectations of visitors and travel agents
- Advising and informing them by adapting to each language spoken (Dutch, English and/or French)
- Offer them personalized sales solutions
The daily job :
- Telecommuting possible from Metropolitan France with a minimum of 5 days of presence on site per month
- Positions to be filled on a permanent or fixed-term basis
- Working hours and schedule amplitudes:
Alternating 31 hours/week of work (3 days off during these weeks) and 39 hours/week of work (2 days off during these weeks)
9am to 7:30pm Monday to Friday / 9am to 6:30pm on Saturday / No work on Sunday
- Fixed + variable remuneration
The advantages of the position at Disneyland Paris
- Located at the gates of Disneyland Paris, the Customer Relations Center is located at the foot of the Val d'Europe train station, a green and dynamic area about 40 minutes east of Paris.
- Each newcomer is sponsored and supported by his or her local management throughout the integration program.
- Accommodation may be offered subject to availability.
- An 11 to 13-week training course is held at the Val d'Europe site, alternating theory and practice, prior to taking up the position.
- The CRC team works in a multicultural environment, which offers great opportunities to develop language skills.
- Many career opportunities (internal promotion or horizontal mobility) are possible.
- Cast Members (Disneyland Paris employees) benefit from concrete offers and services that value their involvement and are conducive to professional development: recognition programs, access to Disney parks, rate reductions, exclusivities, sports and festive events, assistance for parents, concierge services, etc.
This position is for you if you :
- Have an interest in Customer Relations via different media (telephone, email and social networks)
- Are able to listen to customers and are able to propose solutions in a friendly manner
- Are motivated by a sales objective
- Are at ease with computer tools
And if you have these language levels :
C1/C2 in Dutch
C1/C2 in English
Level of French appreciated
Additional Information:
Interviews will be conducted by video conference.
Please attach your updated resume
Información adicional:
Interviews will take place remotely, by videoconference, for positions located partly face-to-face, in Marne la Vallée, and / or remotely, according to the teleworking agreement currently in force in the company.Position is Long Term or Short Term
#DLPCRC
Acerca de Disneyland Paris:
Disneyland® Paris es una compañía en la que los sueños realmente se hacen realidad. Aquí, nuestros Cast Members (miembros del elenco) trabajan en el escenario o detrás de este, en cientos de profesiones. Su misión: ofrecer a cada huésped una experiencia inolvidable de Disney en nuestros 2 parques temáticos y nuestros 7 hoteles, así como en Disney Village. La pasión y el entusiasmo de nuestros equipos han convertido a nuestra compañía en el principal destino turístico de Europa.
Crear sueños conlleva muchas responsabilidades. Para nuestro resort, el desarrollo a largo plazo debe basarse en un modelo de turismo sostenible. Hemos asumido importantes compromisos sociales y medioambientales, que buscamos implementar con la continua participación de nuestros empleados y partes interesadas.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa diversificada líder en medios y entretenimiento familiar a nivel internacional con los siguientes segmentos comerciales: Disney Entertainment, ESPN, Disney Parks, y Experiences and Products. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su nombre preeminente en la industria del entretenimiento actual, Disney continúa orgullosamente su legado de crear historias y experiencias de primer nivel para cada miembro de la familia. Las historias, personajes y experiencias de Disney llegan a consumidores y huéspedes de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y Cast Members trabajan juntos para crear experiencias de entretenimiento que sean tanto universales como locales.
Este puesto es en EURO DISNEY ASSOCIES SAS , que forma parte de una empresa comercial que denominamos Disneyland Paris.