Booking Advisor, M/F – Portuguese Market, Fixed-Term Contract en DISNEY Skip Navigation
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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Booking Advisor, M/F – Portuguese Market, Fixed-Term Contract

Job ID 878203BR Ubicación Marne-la-Vallée, Isla de Francia, Francia Business Disneyland Paris Fecha de publicación Nov. 22, 2021

Detalles del empleo:

Department Overview

Our Marne-la-Vallée Central Reservations Office has today over 450 employees including our Sales and Customer Relations teams. We are available every day to answer to our clients preparing their visit to Disneyland Paris. We reply to their queries and requests by telephone, email or chat, in 6 different languages (French, English, Dutch, German, Spanish , Italian and portuguese).

Your missions?

You are the first contact with Disneyland Paris, you will take on the daily challenge of bringing the Disney’s magic to life via telephone/live chat and email, offering a warm welcome and the highest service standard whilst keeping a solution and sales-oriented approach.
You will manage inbound and outbound interactions with customers (individuals, trade, employees,...) through omnichannel tools (phone, email, chat...) in order to provide the most suitable solution to our customers’ needs (information, sales, reservations,...), all of this keeping in mind our Five Keys: Safety, Courtesy, Show, Efficiency and Inclusion.

In addition, you will have the following responsibilities:
  • To advise and inform our individual clients and travel agents in their respective language about all our products (stays, hotels, tickets, transport (for some markets), annual passports, excursions, dinner shows, restaurants, birthday parties, etc.) by telephone, e-mail and/or live chat.
  • Ensure customer satisfaction by managing their needs from A to Z during the entire booking process
  • Interact with our internal stakeholders (hotels, park visitor relations, etc.) and external partners for specific requests (events, medical needs, dietary restrictions, etc.)


The keys to your success?
You demonstrate a strong team spirit, you like challenges and you are motivated by sales objectives related to DLP’s products and services.
You are comfortable using the telephone, you are a proficient user of Microsoft Office (even when using several applications at the same time) and have a great sense service as well as an appetite for new technologies and social networks.
You have already demonstrated your skills during a first experience in sales or in the tourism industry.
You have excellent active listening skills and are fluent in French (C1), English (C1) and portuguese (C1) in order to be able to interact with our international customers.

Aware that our visitors come from all over the world, you know how to be flexible and are ready to make yourself available to answer their questions by adapting to our Central Reservation Office working hours (we are open 7 days a week, from 8.45 am to 8:15 pm).

Additional Information
This opportunity is for a fixed-term contract, for the following dates:
  • 17th january to 30th september 2022
You will start your new role after 6 weeks of successful training (with calls being taken from week 2).
You will be provided with DLP products knowledge, sales techniques, IT tools and systems training, as well as a personalized integration program.

Experiencia laboral requerida:

Acerca de Disneyland Paris:

Disneyland® Paris es una compañía en la que los sueños realmente se hacen realidad. Aquí, nuestros Cast Members (miembros del elenco) trabajan en el escenario o detrás de este, en cientos de profesiones. Su misión: ofrecer a cada huésped una experiencia inolvidable de Disney en nuestros 2 parques temáticos y nuestros 7 hoteles, así como en Disney Village. La pasión y el entusiasmo de nuestros equipos han convertido a nuestra compañía en el principal destino turístico de Europa.

Crear sueños conlleva muchas responsabilidades. Para nuestro resort, el desarrollo a largo plazo debe basarse en un modelo de turismo sostenible. Hemos asumido importantes compromisos sociales y medioambientales, que buscamos implementar con la continua participación de nuestros empleados y partes interesadas.

Acerca de The Walt Disney Company:

The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una compañía líder que brinda diversos servicios de entretenimiento y medios para toda la familia a nivel mundial que opera en los siguientes sectores: redes de medios de comunicación, parques y complejos, estudios de entretenimiento, productos para el consumidor y medios interactivos. Desde su humilde origen como un estudio de dibujos animados en la década de 1920 hasta su preeminente posición actual en la industria del entretenimiento, Disney ha mantenido con orgullo su legado de crear historias y experiencias de primer nivel para cada miembro de la familia. Las historias, los personajes y las experiencias de Disney atraen a consumidores y visitantes de todas partes del mundo. Operamos en más de 40 países y nuestros empleados y Cast Member trabajan juntos para crear experiencias de entretenimiento que son apreciadas por el público local e internacional.

Este puesto es en EURO DISNEY ASSOCIES SAS , que forma parte de un segmento comercial que denominamos Disneyland Paris.

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