Guest Researcher, F/M/NB,Trilingual-French, English, Dutch, Fixed-Term
Aplicar ahora Aplique más tarde Job ID 1328991BR Ubicación Marne-la-Vallée, Francia Business Disneyland Paris Fecha de publicación 23/12/2025Detalles del empleo:
Take advantage of a unique opportunity to highlight your skills while bringing joy to thousands of visitors. Join an exceptional work environment at the heart of a multicultural setting rich with opportunities. Enjoy advantageous working hours, a respected work-life balance, and exclusive benefits that make this professional adventure unforgettable. At Disneyland Paris, every interaction matters to create a truly special moment!
Why choose Disneyland Paris?
- A unique, multicultural work environment offering many opportunities for career growth.
- Continuous shifts with consecutive days off and overtime pay premiums.
- Up to six weeks of vacation per year, plus three additional days off for leave splitting.
- A thirteenth-month salary after one year of seniority.
- Double pay for public holidays worked after one year of seniority.
- Accommodation near the parks, subject to availability.
- Reimbursement of 80% percent of the Navigo pass, partial meal coverage, and many discounts.
- Access to the parks and the Disney+ platform.
- Many other benefits: health insurance, training time, recognition programs, exclusive events, parental support, corporate concierge services...
Within the Consumer Insight department, the Guest Experience division operates as an in-house research institute, specializing in collecting and analyzing feedback from our visitors.
Comprising a team of 15 Cast Members — including 10 field surveyors and supervisors, as well as a dedicated research team — its mission is to amplify the voice of our Guests and integrate it into strategic and operational decisions, with the goal of exceeding their expectations and continuously enhancing their experience at Disneyland Paris.
Working hours are generally from 8:00 a.m. to 5:00 p.m.; however, some assignments may occasionally extend until 11:00 p.m.
Missions as a Guest Researcher :
- Conduct surveys and interviews with visitors in the Parks, Disney Hotels, Disney Village, and other key areas.
- Present, explain, and administer questionnaires in multiple languages (French, English, and Dutch).
- Ensure the accuracy and reliability of collected data by following established procedures and standards.
- Create positive and engaging interactions with visitors, reflecting Disney’s values.
- Adapt your communication style and approach according to the visitor profile (e.g., families, international tourists, repeat visitors).
- Enter and verify collected data using dedicated digital tools.
- Report relevant field observations (expectations, feedback, and areas for improvement) to the research team.
- Support the implementation of new survey protocols as needed.
- You enjoy interacting with people and feel comfortable engaging with visitors of all nationalities in a dynamic, multicultural environment.
- You have strong interpersonal skills and self-confidence; approaching visitors does not intimidate you.
- You are autonomous, curious, and enjoy fieldwork, which involves extensive walking throughout the parks.
- You can manage stress and maintain a positive attitude, even during peak periods.
- You share the values of Disneyland Paris.
- You are fluent in French and English (C1/C2), and speak Dutch fluently (C1).
- Previous experience in customer relations or field research is a plus.
Inspired? Ready to embark on an incredible human adventure and join 19,000 Cast Members who share the same professional ambition — bringing the magic of Disneyland Paris to life? The next step is simple: apply now, and we’ll give you everything you need to let your talent shine! ✨
Fixed-term contract from March to September 2026.
Información adicional:
Interviews will be conducted remotely via video conference.Please include your most recent CV.
The position is available as a fixed-term contract from March to September 2026.
The offer is online until December 31, 2025.
Acerca de Disneyland Paris:
Disneyland® Paris es una compañía en la que los sueños realmente se hacen realidad. Aquí, nuestros Cast Members (miembros del elenco) trabajan en el escenario o detrás de este, en cientos de profesiones. Su misión: ofrecer a cada huésped una experiencia inolvidable de Disney en nuestros 2 parques temáticos y nuestros 7 hoteles, así como en Disney Village. La pasión y el entusiasmo de nuestros equipos han convertido a nuestra compañía en el principal destino turístico de Europa.
Crear sueños conlleva muchas responsabilidades. Para nuestro resort, el desarrollo a largo plazo debe basarse en un modelo de turismo sostenible. Hemos asumido importantes compromisos sociales y medioambientales, que buscamos implementar con la continua participación de nuestros empleados y partes interesadas.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en EURO DISNEY ASSOCIES SAS , que forma parte de una empresa comercial que denominamos Disneyland Paris.