Associate Manager, Sales Enablement - Specialized Ops

At Disney, we‘re storytellers, making the impossible, possible. We deliver unparalleled creative content to audiences around the world. We do this through cutting-edge technology and by pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks.

Disney Advertising Sales drives the advertising revenue across platforms for the entire media portfolio – including ABC, ESPN, Hulu, Freeform, FX, National Geographic, Disney Channels Worldwide, and more.  The Specialized Operations team mission is to provide unified client service experience with ease and automation to drive revenue more effectively.   Our Specialized Operations-Portfolio Support team provides Tier One support, Learning and Communications across the many systems that are used by the Disney Advertising portfolio.

We are a group of creative problem-solvers and collaborators, who aren’t afraid of the unknown. We love to learn, and we ask smart questions to devise viable, revenue-driving solutions in this fast-paced, dynamic environment.

Job Summary

The successful candidate has knowledge of the advertising industry; is support focused, a driven self-starter with strong training, communication skills, and a technology mindset.

This Associate Manager/Sr. Specialist will partner with the Sales Enablement, Specialized Operations, Ad Platform team, as well as other teams within the Business Operations Organization to ensure successful support, training, and communications across linear, addressable, policy, reporting, and CRM.  Individual’s responsibilities include, but are not limited to:

• Develop a deep understanding of the current system platforms used by Disney Advertising to successfully support the applications.

• Serve as the primary liaison for all daily/weekly communication and training support needs, ensuring consistency and clarity across stakeholders.

• Owner of the daily/weekly communication and training tracking for Business Operations & Enablement.

• Establish trust as a go-to partner for Linear, Addressable, Policy, and CRM user support, with a primary focus on the sales team.

• Take ownership of Linear, Addressable, Policy, and CRM user support requests submitted via the designated support channels

• Investigate reported user issues to pinpoint root causes and propose potential solutions.

• Document and escalate system problems and bugs to the appropriate technology resources.

• Champion best practices and capabilities to enhance the user experience within applications.

• Collaborate with the Sales Enablement team to stay current on Systems roadmap features and functionality.

• Analyze user adoption trends and offer feedback to the Sales Enablement team for necessary improvements.

• Engage in cross training with peers on Linear, Addressable, Policy, CRM, and other platforms as required.

• Leverage analytics to support training and product needs, sharing these insights to Sales Enablement for backlog prioritization

• Enhance and streamline communication to stakeholder teams regarding new releases, updates, and issues in collaboration with counterparts and leadership, ensuring consistent messaging to the user community.

• Organize feedback sessions with user community to continuously enhance training and support of the application.

• Develop materials and tools essential for onboarding new users and existing users, fostering enthusiasm for system training and the tool.

• Strategically plan and schedule training sessions in coordination with the Sales Enablement team.

• Lead creation of training materials in a concise and learner friendly manner

• Serve as the primary trainer for the Linear, Addressable, Policy, and CRM tool set.

• Champion best practices partnering with Ad Platforms and across Sales Enablement

The individual reports to the Manager, Specialized Operations-Portfolio Support.

Requirements

• 4+ years experience in Sales Analytics, or Revenue Operations

• 2+ years experience with Salesforce and analytics

• 2+ years experience with Marketing Cloud or similar tooling to support communications

• 2+ years experience with sending communications and supporting training initiatives

• Exposure to/experience with ad sales and ad tech

• Track record of collaboration, consensus-building and project management across functional areas and levels of seniority

• Knowledge of and enthusiasm for emerging media and technology

• Excellent analytical skills (Excel) with the ability to present complex data simply (Salesforce dashboards, PowerPoint)

• Practical, with ability to prioritize work and make a recommendation based on analysis and input from stakeholders

• Strong strategic skills that provide business insight and support decision-making

• Ability to lead meetings, listen and communicate effectively across functions / levels

• Adept at simultaneously managing multiple work streams and prioritizing work that has the most impact and urgency

• Excellent interpersonal skills

• Excellent verbal and written communication skills

• A flexible team member who is willing to jump in as needed

• Bachelor’s Degree

#DISNEYADVERTISING

The hiring range for this position in New York, NY is $91,200 to $122,300 per year and in Santa Monica, CA is $87,100 to $116,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.