Group Sales Assistant, Disney Theatrical Group
Aplicar ahora Aplique más tarde Job ID 10109644 Ubicación Nueva York, Nueva York, Estados Unidos Business Disney Theatrical Group Fecha de publicación 08/01/2025Detalles del empleo:
Disney Theatrical Group (DTG) is in search of a Full-Time Group Sales Assistant (GSA) for the Disney on Broadway Groups Sales Department. This position reports directly to the Manager, Group Sales.
The Group Sales Assistant (GSA) will focus on tasks related to the group sales booking process and booking requests. This position will collaborate with the Group Sales and Tourism team to ensure that guest communication and details related to their orders are processed effectively and promptly. The ideal candidate should have a positive attitude, be detail-oriented, and have a passion for guest service. This position will be office-based, with limited flexibility.
Responsibilities:
- Process Ticket Orders and Drive Operation Efficiency
- Process all aspects of group ticket bookings including invoicing, payments, reminders, and ticket shipping for Disney’s Theatrical Productions in New York City.
- Review box office ticket requests to ensure orders are accurate and up to date.
- Process SAP payment requests for vendors and clients.
- Provide support for sales events and in-person client needs.
- Provide regular updates to the Group Sales Manager on sales performance and customer feedback.
- Sales and Lead Management
- Answer inbound calls from the Group Sales 1-800 phone line.
- Promote products and help close sales through excellent guest service.
- Respond to online lead requests and track requests through a lead life cycle.
- Support Group Sales Manager with client outreach to maintain partner relationships.
- Assist with managing the sales email account and inbound service requests, ensuring that guests receive a response within one business day or less.
- Work proactively and positively towards team sales goals.
- Be Passionate for Efficiency, Collaboration, and Communication
- Work with the Manager of Group Sales to review/plan weekly individual and team tasks.
- Utilize Sales/CRM tools to manage and track customer interactions and sales activities, ensuring data integrity and accuracy.
- Establish clear communication with the sales team, sales partners, and various box office teams for fulfillment of ticket orders.
- Be an advocate for improving sales processes.
- Develop strategies to prevent common issues and improve overall customer satisfaction.
Basic Qualifications:
- Enjoy interacting with guests on the phone.
- Exhibit excellent relationship-building skills.
- Ability to work outside of normal business hours as needed.
- Strong written, verbal, interpersonal, and problem-solving communication skills.
- Demonstrate high standards of professional integrity to uphold TWDC (The Walt Disney Company) core values.
- Passion for interacting with and providing an inclusive, high-quality experience for all guests.
- Demonstrate inclusive behavior and maintain a safe and professional working environment that fulfills Disney Theatrical Group’s diversity and inclusion efforts (e.g., participates in equity, diversity & inclusion, anti-harassment, and any other anti-bias training and workshops as required, etc.).
Preferred Qualifications:
- A proactive self-starting approach and an eagerness to learn.
- Experience in customer service and/or the live entertainment industry.
- Knowledge of the Broadway industry and a passion for The Walt Disney Company.
The hiring range for this position in New York, NY is $42,400 to $54,700 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Acerca de Disney Theatrical Group:
Disney Theatrical Group, una división de The Walt Disney Studios, se formó en 1994 y opera bajo la dirección de Andrew Flatt, Anne Quart y Thomas Schumacher. En todo el mundo, sus diez títulos de Broadway, incluidas las producciones actuales de Broadway de The Lion King y Aladdin, han sido vistos por más de 200 millones de espectadores y han sido nominados para 62 premios Tony® Awards, ganando el mayor honor de Broadway 20 veces. Disney Theatrical Group también ofrece espectáculos en vivo en todo el mundo a través de su licencia para Feld Entertainment, productor de Disney on Ice. Además, DTG licencia títulos musicales para producciones teatrales locales, escolares y comunitarias a través de Music Theatre International, lo que da como resultado más de 500 000 actuaciones en todo el mundo que llegan a audiencias de más de 150 millones.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Buena Vista Theatrical Group Ltd. , que forma parte de una empresa comercial que denominamos Disney Theatrical Group.
Buena Vista Theatrical Group Ltd. es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.