Senior Manager, Software Engineering

At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. The Disney Experiences Technology team is responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business as well as other initiatives including the MyDisneyExperience app and Hey, Disney!

As a member of the Disney Experiences Technology team, this role will be responsible for leading the transformation of the Workforce Management, Health and Safety portfolio to modernize the technologies used to support several business functions including labor planning, scheduling, time/pay, Cast deployment, health and safety.

The successful candidate must possess strategic leadership skills and technical knowledge that is broad and deep, covering various software and platforms and a strong track record of implementing best-fit technically architected solutions that align to business goals.  The candidate must be comfortable operating in complex heterogeneous technology environments and have experience with delivering highly integrated scalable, resilient and mission critical solutions.  This is a highly collaborative role where partnership with many different non-technical lines of business and other technology teams will be critical.

What You'll Do:

• Display strong technical leadership and oversight of design, system integration, quality assurance, automation, delivery, operations and sustainability of technical solutions
• Develop strategic roadmaps to ensure technical currency while enabling business goals
• Oversee sustainment including systems availability, performance and scalability issues & outages for services, providing technical leadership & ownership for immediate and proactive, long term resolutions
• Apply architectural and engineering concepts and design to meet operational requirements, such as scalability, maintainability, security, reliability, extensibility, flexibility, availability and manageability
• Lead and mentor multiple cross-functional delivery teams consisting of software engineers, technical product managers/analysts and others.  These teams will be a combination Cast and consultants in various locations (onshore and offshore)
• Responsible for technical analysis, effort estimation, product and system design, evaluating architectural fit and compliance, resource schedules, delivery milestones and overall product quality
• Support on-call response to critical operational issues; be able to work beyond normal hours and support implementation transition activities and hyper-care shifts as needed
• Meet with stakeholders, vendor partners and customers on a recurring basis to review team priorities, execution and pertinent business/delivery updates
• Champion continuous improvement in both technical practices and organizational agility
• Drive innovation and the use of modern software technologies through technology presentations and hack-a-thons
• Enforce and grow a culture focused on Cast and guest-centricity
• Champion best practices and strategic thinking in the labor systems and Cast experience

Required Qualifications & Skills:

• 10+ years technology experience in software design & delivery
• Proven leadership with large-scale, complex initiatives across multi-disciplinary teams and vendors
• Strong technical expertise in Cloud platforms (AWS, Azure, GCP), DevOps toolchains (GitHub, Jenkins/Harness, Docker, Kubernetes, Nexus, Splunk, AppDynamics, Grafana), software engineering lifecycle, web/mobile apps, backend systems, OOP principles and modern programming frameworks (e.g., Java/J2EE, Python, Node.js)
• Expert in technology research & development methods and tools, while demonstrating ability to sponsor and lead multi-disciplined efforts
• Experience delivering software solutions using Agile, DevOps and collaborative methodology
• Demonstrates strong people management skills with an ability to inspire, mentor, and develop a highly motivated team
• Ability to work collaboratively with technical, and non-technical Cast across the organization at all levels
• Demonstrated exceptional critical thinking, strategic planning, and process management skills
• Excellent written and verbal communicator

Preferred Qualifications & Skills:

• 5 years experience with Workforce Management products
• Experience with big data, machining learning and AI

Required Education

• Bachelor’s degree in computer science, engineering, information systems, or related field/work experience.