Senior Manager, Technology- Quality Engineering
Aplicar ahora Aplique más tarde Job ID 10082310 Ubicación Orlando, Florida, Estados Unidos Business Disney Experiences Fecha de publicación 10/05/2024Detalles del empleo:
“We Power the Magic!” That’s our motto at Disney Experiences Technology & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.
We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!
The Senior Manager, Quality Engineering is a critical technology leadership role within Disney Experiences Technology & Digital.
The Senior Manager who joins our team will lead the Quality Engineering Transformation journey driving the AI/ML, test automation, and vendor strategies across multiple businesses and stakeholders. This role will be responsible for estimating, planning, and driving multiple large ($30M+) parallel efforts working closely with multiple development teams across the organization (and the globe). This role is equal parts strategic and tactical requiring constant project delivery while continually developing strategies to optimize and streamline the Quality Engineering practice.
This role provides Quality Engineering for over 50 key application suites, including Theme Parks’ products and travel packages, pricing and yield management, travel agent and wholesale integration, call center applications, merchandise and food & beverage points of sale, dining reservations and payment processing.
What You Will Do
Lead and mentor a team of Quality Engineering Managers, Quality Engineers, and Quality Assurance Analysts to increase automation and leverage AI/ML tools.
Develop Quality Engineering priorities and drive accountability for the performance and results using key quality engineering metrics. Partner with senior leaders and executives to create and maintain the Quality Engineering roadmap that allows for optimal maintenance of current portfolio and delivery of future capabilities, including shift-left and sprint optimization metrics.
Collaborate with technical teams and businesses to ensure clear scope, timeline, risks, detailed user stories and acceptance criteria.
Support a growth culture focused on continuous improvement and cost efficiency. Manage third-party suppliers to ensure they deliver on their commitments and meet or exceed the business objectives.
Build strong relationships with multiple stakeholders, from end users to executives.
Ensure proactive scheduling and communication of key deliverables, milestones, and tasks.
Create and maintain project and departmental budgets, forecasts, resources plans and other expense plans.
Communicate regular updates to project teams and executive leadership on delivery progress, test plan updates, test execution and defect metrics, budget spend and forecast.
Required Qualifications & Skills
Minimum 10 years of related work experience in leading technology teams testing enterprise software solutions.
Experience with implementing testing automation on large scale projects.
Experience leading matrixed testing teams.
Experience with Automation Frameworks and tools such as, Selenium, Node JS, Eggplant, Cucumber, SauceLabs, Jenkins, Harness, qTest, etc.
Experience implementing testing strategies across complex commercial ecosystems.
Experience implementing AI/ML initiatives across multiple platforms.
Demonstrated proactive, clear, and solution-oriented approach when solving issues.
Ability to drive automation to scale while ensuring quality, stability, and maintainability.
Able to drive teams to meet deadlines and deliver under intense business environment.
Experience with Security and Compliance
Required Education
Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
Acerca de Disney Experiences:
Disney Experiences da vida a la magia de las historias y franquicias de Disney con parques temáticos, resorts, cruceros, experiencias vacacionales exclusivas, productos y más en todo el mundo. Disney destaca en la industria de viajes con seis destinos turísticos en los Estados Unidos, Europa y Asia, una línea de cruceros de primera categoría, un popular programa de propiedad vacacional y un galardonado negocio de aventura familiar guiada. Además, las operaciones globales de productos de consumo de Disney incluyen el mejor negocio de licencias del mundo, las marcas editoriales para niños más grandes del mundo, uno de los licenciantes de juegos más grandes del mundo en todas las plataformas y ubicaciones de tiendas de Disney en todo el mundo y en línea.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Walt Disney Attractions Technology LLC , que forma parte de una empresa comercial que denominamos Disney Experiences.
Walt Disney Attractions Technology LLC es un empleador que ofrece igualdad de oportunidades. Los solicitantes serán considerados para el empleo sin distinción de raza, color, religión, sexo, edad, origen nacional, orientación sexual, identidad de género, discapacidad, condición de veterano protegido o cualquier otra en función de la legislación federal, estatal o local. Disney fomenta una cultura empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo que cambia rápidamente.