Senior Product Operations Manager - Techology Operations en DISNEY Skip Navigation
The Walt Disney Company. Be you. Be here. Be part of the story.

Be Part of the Story

Senior Product Operations Manager - Techology Operations

Aplicar ahora Aplique más tarde Job ID 10123971 Ubicación Orlando, Florida, Estados Unidos Business Disney Experiences Fecha de publicación 25/06/2025

Detalles del empleo:

“We Power the Magic!” That’s our motto at Disney Experiences (DX) Tech & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands. We deliver experiences to consumers through our Disney’s Parks & Resorts worldwide, Disney Cruise Lines, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digitally led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business, as well as other initiatives such as Hey, Disney!  

This role sits in the Tech Ops, Quality, and Systems Engineering organization within Technology & Digital for Disney Experiences. We are seeking a Senior Product Operations Manager who is process & detail oriented for management of our Technical Operations portfolio. 

The Senior Product Operations Manager will work with product owners and app teams for visibility into roadmaps and cross-team collaboration on key initiatives, ensuring easier long-term operational management and standard practices. It spans planning, implementation, monitoring, and optimization, with a strong emphasis on collaboration between development and operations teams.

In this role, you will collaborate closely with cross-functional teams, including software engineers, product owners, technical account managers, and project managers to align product vision and business requirements with TechOps.

As the primary point of contact, you will build, maintain, and nurture relationships with key stakeholders, including business partners and sustainment teams, ensuring product delivery meets business needs. You will be responsible for establishing communication plans for TechOps as a critical partner and ensuring TechOps has a cohesive view across both international and domestic portfolios on the services and needs of the business to be supported.

What You'll Do 

  • Drive holistic roadmap and support of continuous improvements. 

  • Proactively collaborate with cross-functional teams to surface and document upcoming key launches and high-priority initiatives, driving alignment with TechOps and ensuring these items are integrated into planning cycles and sprint commitments.

  • Be the primary point of contact within the TechOps portfolio - across both capital and operational components - for acknowledging and communicating critical operational deliverables to minimize the risk of competing priorities and funding gaps that could impact successful execution.

  • Monitor progress and provide timely updates to TechOps management and stakeholders on product and launch development stages to maintain seamless delivery.

  • Experience preparing and facilitating project roadmaps, presentations, dashboards, and data-driven storytelling for leadership and executives.

  • Assist TechOps leadership with the allocation of resources within the portfolio, ensuring accurate reporting and up-to-date financial data.

  • Experience with industry-standard project management tools such as MyPPM, JIRA, Confluence, Keynote, Smartsheet, Microsoft Office Suite, or equivalent tools

Required Qualifications & Skills   

  • Minimum of 5 years of experience in product and project management or related experience within technology-powered platform teams 

  • Experience working with and in a scrum team; confidently leading discussions and making informed decisions even when full details are not yet available

  • Experience in application change and release planning / coordination of tasks across teams 

  • Excellent communication skills and comfort with executive level including the ability to engage in high-level business discussions and technical conversations. 

  • Experience speaking in the domain language of technical engineers and interpreting non-technical/ finance/ security parlance 

  • Experience in Tech Ops and service delivery management

  • Proficiency in ITSM tools like ServiceNow, Agile project management tools like MyJira 

  • Familiarity with Cloud and TechOps platforms and technologies

  • Experience of handling and navigating time zones, cultural nuances, and regional dependencies to manage both international and domestic service requests.

Required Education 

  • Bachelor’s degree or equivalent work experience 

#DISNEYTECH

Información adicional:

DISNEYTECH


Acerca de Disney Experiences:

Disney Experiences da vida a la magia de las historias y franquicias de Disney con parques temáticos, resorts, cruceros, experiencias vacacionales exclusivas, productos y más en todo el mundo. Disney destaca en la industria de viajes con seis destinos turísticos en los Estados Unidos, Europa y Asia, una línea de cruceros de primera categoría, un popular programa de propiedad vacacional y un galardonado negocio de aventura familiar guiada. Además, las operaciones globales de productos de consumo de Disney incluyen el mejor negocio de licencias del mundo, las marcas editoriales para niños más grandes del mundo, uno de los licenciantes de juegos más grandes del mundo en todas las plataformas y ubicaciones de tiendas de Disney en todo el mundo y en línea.

Acerca de The Walt Disney Company:

The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.

Este puesto es en Walt Disney Attractions Technology LLC , que forma parte de una empresa comercial que denominamos Disney Experiences.

Walt Disney Attractions Technology LLC es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.

Aplicar ahora Aplique más tarde

MIRE NUESTROS TRABAJOS

Regístrese para recibir nuevas alertas de trabajo e información de la compañía según sus preferencias

Specify LocationsSeleccione una categoría a partir de la lista. Haga su elección a partir de las opciones propuestas. Por último, haga clic en "Añadir" para crear su alerta.