Sr. SAP HCM Technical Analyst en DISNEY Skip Navigation
Be you. Be here. Be part of the story.

Be Part of the Story

Sr. SAP HCM Technical Analyst

Aplicar ahora Aplique más tarde Job ID 10040935 Ubicación Orlando, Florida, Estados Unidos / Burbank, California, Estados Unidos Business The Walt Disney Company (Corporate) Fecha de publicación 28/03/2023

Detalles del empleo:

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The Enterprise Technology organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

The Enterprise Application and Data Platform group is part of the End User & Tech Operation. We are responsible for excellence in operating business systems and processes in support of the enterprise. We lead with a culture of continuous improvement, innovation and automation.

Within Disney Enterprise Technology this role will provide Application Support services relating to technical SAP HCM support. The role will work within the Application Support Community that exists to drive consistency and excellence of the support services across Enterprise Technology.

The ideal candidate with have deep functional expertise coupled with application support experience. Specifically, this role will work with users, partners, and senior business stakeholders.

Solution Support

  • Manage the delivery of high-quality, scalable and cost-effective solutions that meet business requirements and conform to architectural designs and technology strategies

  • Act as the technology subject matter expert, partnering with technology stakeholders and clients to both address issues and recommend/implement enhancements

  • Investigate and resolve production related issues in a timely manner from end user (UI) to persistence layer

  • Identify and mitigate risks to the service delivery and proactively address and resolve issues before they impact service levels

  • Participate in the technical recovery of major system outages, interfacing with numerous stakeholders including external vendors or outsourced service delivery teams

  • Develop and maintain technical documentation to help ensure that support can be efficiently performed and the impact of future requests can be assessed

  • Monitor service performance and recommend areas of focus for continuous improvement initiatives, including application performance management

Vendor Management

  • Oversee vendor/partners in the timely resolution of incidents/problems/requests, ensuring service level and quality targets are met.

  • Gather requirements for minor enhancements and oversee the resultant product from the vendors

  • Implement continuous improvement on existing technical solutions

  • Participate in periodic problem analysis meetings and post implementation reviews to document learnings and ensure the continuous improvement of the IT services

Engineering Support

  • Design and implement complex technology solutions in partnership with Solution Architects, Product & Engineering Managers in support of business objectives

  • Be a champion for operational excellence by ensuring that all technology delivery and support functions are efficient, easy to execute, simple to consume and effectively measured

  • Ensure application solutions meet business expectations through capacity, performance and availability management.    

  • Maintain a high level of functional expertise by keeping up-to-date with the latest applicable functional changes/ knowledge

  • Maintain awareness of standards, guidelines, industry trends, etc.

Leadership Skills

  • A self-starter, who can effectively navigate a complex organizational structure, achieving results through influence and collaboration.

  • Establish and manage effective working relationships in a matrix environment with other departments, groups

  • and staff with whom work must be coordinated or interfaced. Comfortable influencing to achieve desired outcomes.

Execution Skills

  • Deep domain and functional/technical expertise will be essential, as delivery will be accomplished in a matrixed environment of internal and external partners, and suppliers.

  • Practical knowledge and applied experience related to development principles.

  • A practitioner of the Service Management principles and can effectively proceed through review boards and other SA activities. 


  • SAP ABAP coding experience specializing in HCM technology

  • Experience with HR data and HR data tools and systems

  • Knowledge of coding and processing for iDocs

  • Experience with data governance responsibilities

  • Strong understanding of data privacy and data security

  • Participation in formal change management processes

  • Experience investigating and resolving production related issues in a timely manner

  • Very detail oriented

  • Proven strong negotiating and consensus building abilities.

  • Wide experience with a variety of Software Development Lifecycle methodologies across waterfall and agile

  • Exemplary communications skills


BS in Computer Science, Engineering or related discipline or equivalent work experience. (STEM degree is highly preferred)



The hiring range for this position in California is $102,500 to $137,500 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Información adicional:


Acerca de The Walt Disney Company (Corporate):

En el área Corporativa de Disney, podrá ver cómo los negocios detrás de las marcas más influyentes de la compañía se juntan para crear la empresa de entretenimiento más innovadora, trascendente y admirada del mundo. Como miembro del equipo corporativo, trabajará con líderes de primer nivel para crear estrategias que mantengan a The Walt Disney Company en la vanguardia del entretenimiento. Trabaje junto a personas con ideas innovadoras como usted y aprenda de ellas a medida que empoderan a los mejores creadores de historias para que generen recuerdos para millones de familias en todo el mundo.

Acerca de The Walt Disney Company:

The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa diversificada líder en medios y entretenimiento familiar a nivel internacional con los siguientes segmentos comerciales: Disney Entertainment, ESPN, Disney Parks, y Experiences and Products. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su nombre preeminente en la industria del entretenimiento actual, Disney continúa orgullosamente su legado de crear historias y experiencias de primer nivel para cada miembro de la familia. Las historias, personajes y experiencias de Disney llegan a consumidores y huéspedes de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y Cast Members trabajan juntos para crear experiencias de entretenimiento que sean tanto universales como locales.

Este puesto es en Disney Worldwide Services, Inc. , que forma parte de una empresa comercial que denominamos The Walt Disney Company (Corporate).

Disney Worldwide Services, Inc. es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo sin distinción de raza, color, religión, sexo, origen nacional, orientación sexual, identidad de género, discapacidad o condición de veterano protegido. Disney fomenta una cultura empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo que cambia rápidamente.

Aplicar ahora Aplique más tarde


Regístrese para recibir nuevas alertas de trabajo e información de la compañía según sus preferencias

Specify LocationsSeleccione una categoría a partir de la lista. Haga su elección a partir de las opciones propuestas. Por último, haga clic en "Añadir" para crear su alerta.