Sr. Manager, Technology - TravelBox Support | Parks Commercial Systems en DISNEY Skip Navigation
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Be Part of the Story

Sr. Manager, Technology - TravelBox Support | Parks Commercial Systems

ID de la posición 779475BR Ubicación Orlando, Florida, Estados Unidos; Lake Buena Vista, Florida, Estados Unidos Business Parks, Experiences and Products Fecha de publicación Jun. 13, 2021

Detalles del empleo:

Job Description

Responsabilidades:

  • Partner with the TravelBox vendor, international 3rd party company. Build strong relationships, collaborate on improvements of our use of the product and the evolution of our process to deliver on business outcomes.
  • Lead and mentor world class multiple cross-functional delivery teams consisting of Managers, software engineers, application architects, testers, business analysts, and others. These teams will be a combination Cast and consultants in various locations (onshore and offshore).
  • Ensure multiple concurrent ongoing projects and team objectives are resourced effectively to accomplish goals.
  • Relentless focus on Stability, security, and sustainability of a complex Tier 1 and SOX critical applications to Marketing, Sales, and Operations functions of DPEP.
  • Partner with the TravelBox vendor, CodeGen, to set priorities and schedule deliverables for software releases; build strong relationships, collaborate on improvements of our use of the product and the evolution of our process to deliver on business outcomes.
  • Support on-call response to critical operational issues; be able to work beyond normal hours and support implementation transition activities and hyper-care shifts as needed.
  • Meet with stakeholders, vendor partners and customers on a recurring basis to review team priorities, execution and pertinent business/delivery updates.
  • Responsible for technical analysis, effort estimation, product and system design, evaluating architectural fit and compliance, resource schedules, delivery milestones and overall product quality.
  • Display technical leadership and oversight of implementation and deployment planning, system integration, quality assurance, delivery, operations and sustainability of technical solutions.
  • Effectively manage project/solution timeline and financials including budget, cost, invoices and contracts.
  • Resolve conflicts by demonstrating leadership and appropriate decision-making competencies.
  • Ensure team is tightly integrated with key technology and functional partners (Solution Engineering, LOB).
  • Support on-call response to critical operational issues; be able to work beyond normal hours and support implementation transition activities and hyper-care shifts as needed.
  • Enforce and grow a culture focused on quality and guest-centricity.
  • Assist in troubleshooting to resolve production issues, and perform root cause analysis with emphasis on corrective action planning activities requiring service design changes (technology or process).
  • Participate in application portfolio planning, migration, and growth on cloud infrastructure (Amazon Web Services (AWS)).

Experiencia laboral requerida:

  • 8+ years managing technical professionals.
  • Experience managing 3rd party owned products and the integrations into complex environments.
  • Full software development lifecycle experience in delivery practices using agile concepts – design, development, CI/CD, testing and deployment.
  • Experience with SOXs and security compliance guidelines.
  • Demonstrated knowledge and experience with high-scale architectures, patterns, and technologies, specifically Java and Event-Driven Architecture.
  • Experience leading efficiencies with automation and proven streamlining principles
  • Experience with Java/J2EE architectures.
  • Experience working with cloud based architected systems and knowledge of cloud platforms such as AWS, Google Cloud, Azure.
  • Experience creating architecture designs that incorporate resiliency and performance.
  • Experience in a large media, technology or internet company.
  • Success at achieving sophisticated technology goals on-time and on-budget.
  • A comfort level with complex, matrixed organizations containing a certain amount of ambiguity.
  • Experience leading teams supporting enterprise-scale solutions from both business and technical perspectives.
  • Excellent written and verbal communications, proven ability to develop and deliver presentations geared for Sr Executive Management.
  • Proven experience managing software development lifecycle platforms and tools.

Experiencia deseada:

  • Experience with the creation and consumption of SOAP and REST Web Services.
  • Troubleshooting skills that span systems, network and code.
  • Experience in a large scale environment.

Educación requerida:

  • Bachelor’s in computer science, engineering, information systems, or related field/work experience.

Acerca de Parks, Experiences and Products:

El segmento Parks, Experiences and Products incluye los icónicos negocios de viajes y turismo de Disney, que incluyen seis destinos con complejos vacacionales en Estados Unidos, Europa y Asia, una línea de cruceros de primera categoría, un popular programa de tiempo compartido y un galardonado negocio de aventuras familiares guiadas. Las operaciones globales de productos de consumo de Disney incluyen negocios de licencias líderes en el mundo en juguetes, indumentaria, artículos para el hogar, juegos y aplicaciones digitales; la editorial más grande para niños del mundo; los locales de Disney Store en todo el mundo y la plataforma de comercio electrónico shopDisney.

Acerca de The Walt Disney Company:

The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una compañía líder que brinda diversos servicios de entretenimiento y medios para toda la familia a nivel mundial que opera en los siguientes sectores: redes de medios de comunicación, parques y complejos, estudios de entretenimiento, productos para el consumidor y medios interactivos. Desde su humilde origen como un estudio de dibujos animados en la década de 1920 hasta su preeminente posición actual en la industria del entretenimiento, Disney ha mantenido con orgullo su legado de crear historias y experiencias de primer nivel para cada miembro de la familia. Las historias, los personajes y las experiencias de Disney atraen a consumidores y visitantes de todas partes del mundo. Operamos en más de 40 países y nuestros empleados y Cast Member trabajan juntos para crear experiencias de entretenimiento que son apreciadas por el público local e internacional.

Este puesto es en Walt Disney Attractions Technology LLC , que forma parte de un segmento comercial que denominamos Parks, Experiences and Products.

Walt Disney Attractions Technology LLC es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo sin distinción de raza, color, religión, sexo, origen nacional, orientación sexual, identidad de género, discapacidad o condición de veterano protegido. Disney fomenta una cultura empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo que cambia rápidamente.

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